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[Waiting for user feedback] Checkout page currency reverting to default

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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 4 replies, has 0 voices.

Last updated by Bobby 1 hour, 27 minutes ago.

Assisted by: Bobby.

Author Posts
March 10, 2025 at 2:09 pm #16796885

owenB-3

Background of the issue:
I am trying to ensure that customers can order in their local currency. This issue started around 3rd March. Link to a page where the issue can be seen: hidden link

Symptoms:
On the checkout page, the default currency (£GBP) shows instead of the local currency (e.g., $USD). Customers cannot order in USD or EUR since last week.

Questions:
Why is the checkout page currency reverting to the default currency?
How can I ensure that the local currency is displayed on the checkout page?
March 11, 2025 at 8:44 pm #16804097

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

Are you still experiencing this issue?

Does the issue happen after I attempt to checkout?

When I visit the page -> add a product -> checkout the checkout remains in USD (I'm located in the US, not sure if there is GEO redirects or if that matters for this shop)

Screenshot 2025-03-11 at 1.41.26 PM.png
March 12, 2025 at 9:03 am #16805776

owenB-3

Hi Bobby, thanks for looking into this.

Yes we are still receiving orders from US customers in £GBP and none in $USD.

Note that we do not have the WPML plugin activated as we only use the Multicurrency functionality on our site.

See this previous ticket which confirms the Multicurrency plugin works standalone: https://wpml.org/forums/topic/currencies-within-variations-not-saving/

This has never been an issue until this week, so I suspect something may have changed here as our error logs have a couple of these PHP fatal errors:

PHP Fatal error: Uncaught Error: Undefined constant "WPML\\WPML_PLUGIN_FOLDER" in /nas/content/live/charlesowen/wp-content/plugins/woocommerce-multilingual/addons/wpml-dependencies/vendor/wpml/core-api/core/UIPage.php:45\nStack trace:\n#0 /nas/content/live/charlesowen/wp-content/plugins/woocommerce-multilingual/addons/wpml-dependencies/vendor/wpml/core-api/core/UIPage.php(149): WPML\\UIPage::init()\n#1 /nas/content/live/charlesowen/wp-content/plugins/duplicate-post/vendor/composer/ClassLoader.php(571): include('/nas/content/li...')\n#2 /nas/content/live/charlesowen/wp-content/plugins/duplicate-post/vendor/composer/ClassLoader.php(428): Composer\\Autoload\\includeFile('/nas/content/li...')\n#3 /nas/content/live/charlesowen/wp-content/plugins/woocommerce-multilingual/classes/Utilities/AdminUrl.php(118): Composer\\Autoload\\ClassLoader->loadClass('WPML\\\\UIPage')\n#4 /nas/content/live/charlesowen/wp-content/plugins/woocommerce-multilingual/classes/Utilities/AdminUrl.php(151): WCML\\Utilities\\AdminUrl::getWPMLTMDashboard(Array)\n#5 /nas/content/live/charlesowen/wp-content/plugins/woocommerce-multilingual/inc/admin-menus/class-wcml-admin-menus.php(177): WCML\\Utilities\\AdminUrl::getWPMLTMDashboardProducts()\n#6 /nas/content/live/charlesowen/wp-includes/class-wp-hook.php(324): WCML_Admin_Menus::documentation_links('')\n#7 /nas/content/live/charlesowen/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)\n#8 /nas/content/live/charlesowen/wp-includes/plugin.php(517): WP_Hook->do_action(Array)\n#9 /nas/content/live/charlesowen/wp-admin/admin-footer.php(78): do_action('admin_footer', '')\n#10 /nas/content/live/charlesowen/wp-admin/edit.php(518): require_once('/nas/content/li...')\n#11 {main}\n thrown in /nas/content/live/charlesowen/wp-content/plugins/woocommerce-multilingual/addons/wpml-dependencies/vendor/wpml/core-api/core/UIPage.php on line 45, referer: hidden link

https://wpml.org/forums/topic/currencies-within-variations-not-saving/
March 12, 2025 at 9:08 am #16805825

owenB-3

This page also suggests it should be a standalone plugin https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
March 12, 2025 at 5:43 pm #16808766

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby