Duplicating or translating a product in one of the languages a problem occurs

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where product gallery images are not being added when duplicating or translating products into Lithuanian or English.

Solution:
First, we recommend updating the WPML plugin and its add-ons to the latest version to ensure you have all the recent bug fixes and improvements. You can find the latest releases under My Account -> Downloads on the WPML site. Also, update WooCommerce Multilingual & Multicurrency to version 5.3.3.1 and WooCommerce itself. Remember to backup your database before proceeding.

If the issue persists after updating, we suggest activating the "Show Multilingual Content Setup meta box on post edit screen" option in WPML → Settings → Custom Fields Translation. This will display the custom fields meta box on the product editing screen. Then, edit the product in its original language and check the custom field

_product_image_gallery

. If it is set to "Don't translate", change it to "Copy" and save the changes. Afterward, update the original product with a slight change to see if the product gallery images are copied over.

If this solution does not apply to your case, or if it is outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you still encounter issues, please do not hesitate to open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: WCML

This topic contains 5 replies, has 2 voices.

Last updated by Andrey 1 year, 3 months ago.

Assisted by: Andrey.

Author	Posts
February 5, 2024 at 3:14 pm #15266845
mariusZ-2	When we try to duplicate a product into Lithuanian ar english languages, the product gallery images are not being added, how can we fix this? This problem occurs not only when duplicating but also when translating in another way. I attach a short video: hidden link
February 5, 2024 at 7:01 pm #15268179
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Please update your WPML plugin and add-ons to the latest version, 4.6.9, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we must work on the newest code to troubleshoot the issue best. You can check the latest releases under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Ensure you update WooCommerce Multilingual & Multicurrency to 5.3.3.1 and WooCommerce itself. Please remember to backup your database first before you proceed. Let me know if the issue persists after an update. If that is the case, try to test this with only the enabled WPML, WooCommerce, and WooCommerce plugins.
February 6, 2024 at 6:13 am #15268953
mariusZ-2	Hello, We have updated the plugins and themes to the latest version, but no luck. Additionally, we tried disabling all plugins except Woocommerce and WPML, but still no luck. We also tried to do the same with another theme, but same result. Video: hidden link New threads created by Andrey and linked to this one are listed below: https://wpml.org/forums/topic/split-when-all-items-are-deleted-they-are-deleted-only-in-italian/
February 6, 2024 at 9:35 am #15269917
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for sharing the results. Does the same happen if you create a new test product? I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
February 6, 2024 at 6:16 pm #15273435
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I got the access details. I will take a look and update you here as soon as I know more.
February 7, 2024 at 8:12 pm #15278906
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for explaining the issue to me. I have decided to activate the "Show Multilingual Content Setup meta box on post edit screen" option in WPML → Settings → Custom Fields Translation. This will display the custom fields meta box on the product editing screen. After activating the option, I edited the product in its original language and noticed that the custom field _product_image_gallery was set to "Don't translate". I changed it to "Copy" and saved the changes. Then, I updated the original product with a slight change, and the product gallery images were copied over. To address your new question, I have opened a new ticket. This will also help other users with similar problems find solutions when searching the forum. I will reply to you in the new ticket at https://wpml.org/forums/topic/split-when-all-items-are-deleted-they-are-deleted-only-in-italian/.
February 8, 2024 at 8:11 am #15279962
mariusZ-2	Thank you, that helped me solve the problem! 😉