Error on creat a new translation page

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Bug

This topic contains 0 replies, has 0 voices.

Last updated by Itamar 1 week, 2 days ago.

Assisted by: Itamar.

Author	Posts
March 30, 2025 at 3:52 pm #16876710
granda-advogadosS	Background of the issue: I am trying to create a new translation page using WPML. I encountered an issue while attempting this task. Symptoms: I received an error message: 'Error 500: Please check your code, server configuration, or contact your hosting provider.' Questions: What could be causing the Error 500 when creating a new translation page? How can I resolve the Error 500 issue?
March 30, 2025 at 4:27 pm #16876812
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Please follow my suggestion and send us the errors once you have them. Thanks, Itamar.
March 30, 2025 at 4:51 pm #16876828
granda-advogadosS	Hi Itamar! I made the wp-config update, and the problem still there
March 30, 2025 at 8:34 pm #16877098
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks. However, did you check to see if there is a file called debug.log inside the /wp-content/ folder and if this file contains errors? If so, please share the errors with me. Otherwise, if you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.