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Last updated by Christopher Amirian 2 weeks, 5 days ago.

Author Posts
June 27, 2025 at 11:49 am #17177278

mariosP-5

Background of the issue:
I am trying to understand why I am seeing two domain names, finpros.com and finpros.com, and why my WPML account shows finpros.local. I am also experiencing issues with my menu not displaying correctly.

Symptoms:
I am seeing duplicate domain names and incorrect domain information in my WPML account. Additionally, my menu is not showing correctly.

Questions:
Why am I seeing two domain names, finpros.com and finpros.com?
Why does my WPML account show finpros.local?
Why is my menu not displaying correctly?

June 27, 2025 at 3:27 pm #17178137

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support.
I will answer this ticket before the ticket is assigned to one of my colleagues.

Please delete the entries from the table in https://wpml.org/account/sites/

And do the registration following the steps below:

- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Register WPML" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Screenshot:

hidden link

For more information:

https://wpml.org/faq/install-wpml/#register

For the menus I will appreciate it if you give us more information and check if you followed the steps below:

https://wpml.org/documentation/getting-started-guide/translating-menus/

Finally, please provide the debug information:

https://wpml.org/faq/provide-debug-information-faster-support

Thanks.

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