[Closed] I have an issue with the strings from WooCommerce emails

Hi John,

Hope you're doing well. I think we had a chat about this matter this week.

Did you try to set all strings to English in "WooCommerce > Settings > Emails > Manage" and then Translate them into German and other languages in "WPML > String Translation"?

If the issue persist after that I will need to escalate the ticket. For that I need to replicate your site on our servers. Can you install Duplicator and create a package?

I have activated a private field for you where you can share those files.
More info: https://wpml.org/faq/provide-supporters-copy-site/

Thanks,
Nico

Hello John,

Thanks for the copy! Before I install it, I checked once again your website and I can see that strings from your emails are still in German (see screenshot).

As mentioned before, can you set them all in English and then in "WPML > String translation" translate then from English to German and other secondary languages.

Thanks,
Nico

Hi there,

Nico is currently offline, if possible please try the following and update us with your results:

NOTE: I have gone through WPML and re run the .mo files scan as a lot of WooCommerce translations are based off .mo files.

__________________________________

1. Go to WooCommerce->Settings-> Emails
2. There are 11 email sections -> go through each one and review them

Your site's WPML default language is set to "German" but there are mixed content in the settings

See here for an example:
hidden link

or here:
hidden link

the default string is in English but you have marked it as German (see screenshot too)

My recommendation is as follows:

3. All content that has been set by you in these sections set it to 'German' then go to WPML->String Translation locate it by using search and translate it to the rest of the languages

4. All content that exists by default (you did not add) , most likely it's EN by default, make sure it's assigned to English and then go to WPML->String Translation -> locate it and translate
example: hidden link

NOTE: This is happening because your initial installation of WordPress is English (you can confirm here: hidden link) and not German so the WooCommerce plugin is using EN strings by default.

fixing the above should resolve these issues.

Hello,

Just a quick message to let you know that I'm back but unfortunately I couldn't install your site on our servers. When I try to import the SQL DB, I have a 504 time out error. I'll check tomorrow with our system team what else we an do.

Thanks,
Nico