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[Resolved] Issue using The Event plug-in

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This topic contains 22 replies, has 2 voices.

Last updated by Dražen Duvnjak 1 year, 2 months ago.

Assisted by: Dražen Duvnjak.

Author Posts
January 30, 2023 at 8:09 pm #12924561

andreaB-8

When I activate WPML and I try to UPDATE event (with INSERT is OK) with plug-in

The Events Calendar

I get this error

Failed to update _EventVenueID meta value in database

I found this thread

https://wordpress.org/support/topic/warning-failed-to-update-_eventvenueid-meta-value-in-database-on-event-date/

But not resolved!

When INSERT event is OK, when Update I get error.

Your plug-in and The Event Calendar are updated

My site is:
hidden link

Instead, I got:
January 31, 2023 at 7:10 am #12926609

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us.

Can you please follow the next steps:

1) Please make a backup before proceeding.

2) Switch to the WP default theme and disable all plugins except for WPML plugins and The Events Calendar

3) Check if the issue still happens.

4) Create a new event and check if the issue still happens.

Thanks,
Drazen
January 31, 2023 at 8:22 am #12927263

andreaB-8

Yes it happens
January 31, 2023 at 9:10 am #12927821

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

Can you please try to reproduce the issue with a simple example on the next test website?

Link: hidden link

Let me know how it goes and the steps you did.

Thanks,
Drazen
January 31, 2023 at 3:48 pm #12931677

andreaB-8

I think that is better is if you to fix on my site.
I can provide access.
Now plug-in are enable but I tried to disable all.
Issue is when I sue WPML with The Event plug-in
February 1, 2023 at 6:27 am #12934773

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

if this is a bug, as we suspect since this was a reporter before also, we need to reproduce the issue on the clean website in order for it to be escalated to our compatibility team.

Please take your time and try to reproduce it on the shared website in a simple example, it won't take you more than 10 minutes.

Thanks,
Drazen
February 1, 2023 at 9:40 am #12935667

andreaB-8

You've to follow my site please.
In your web site there is nothing, please follow my site.
February 1, 2023 at 12:39 pm #12937759

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

please follow my suggestion from the last reply and let me know when the website is migrated, so I can continue to check on your issue.

Thanks,
Drazen
February 4, 2023 at 6:28 pm #12961119

andreaB-8

I do all what you asked, now you can try to do this:

Create new event
hidden link
Is OK!

Go in edit mode of this event, change date and you'll get this error
_EventVenueID error in DB

Same if you can try to open and edit existing event
hidden link
February 4, 2023 at 6:32 pm #12961141

andreaB-8

I do all what you asked, now you can try to do this:

Create new event
hidden link
Is OK!

Go in edit mode of this event, change date and you'll get this error
_EventVenueID error in DB

Same if you can try to open and edit existing event
hidden link

When I disabled WPML no error showed, so error is with plug-in

Thanks
February 6, 2023 at 6:38 am #12965455

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

okay, thanks for providing that info, I am aware of this.

But as said to further check what is wrong, we need to either try to reproduce, which you seem not interested to, and another way is checking your website.

I can not check and debug your website in live mode/production, so since it seems you are not able to provide a staging site, I provided instructions on how to migrate copy.

I see the website is not migrated to provided hosting.

Please follow my suggested steps so we can continue on this ticket and I can check further.

- https://wpml.org/forums/topic/issue-using-the-event-plug-in/#post-12937681

Thanks,
Drazen
February 6, 2023 at 12:57 pm #12968249

andreaB-8

Please work on my site!! no issue for me.
But please do something!!! 7 passed and still here doing nothing.
Please this is a WPML issue, I've a license of this plug-in... please fix the issue.
Thanks!!!
February 6, 2023 at 1:00 pm #12968257

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I am sorry, but I have asked you more than few times to follow my suggestion, but you haven't so I couldn't not proceed, which I mentioned each time. If yes, that would help speed up the process.

I hope you understand that.

If it is okay for you and I have your permission I will take a copy of your website and deploy so I can proceed and check further.

Let me know.

Thanks,
Drazen
February 6, 2023 at 10:40 pm #12972641

andreaB-8

Yes sure!! But please resolve issue. Many days passed
February 7, 2023 at 6:48 am #12974097

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

sure, I will be glad to help.

I am trying to log in, but seems provided credentials are not working.

Please provide again correct ones and make sure they are working and you can log in with them.

Thanks,
Drazen
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.