Tell us what you are trying to do?
Making an update to a WPML page (hidden link) or any translation of that page (hidden link, or hidden link) deletes all the ACF flexible content on that page.
Is there any documentation that you are following?
I have read probably 10 different forum topics 'somewhat' related to the issue I am experiencing.
Is there a similar example that we can see?
Not really unless you log into the back end, save any page and then see that the ACF Flexible content on the page disappears.
What is the link to your site? hidden link hidden link hidden link
I will look through the link that you provided. Funny thing is that the site has been live for years and only recently started this behavior. Any advice on narrowing down what I might focus on rather than the entire list of items at the documentation provided if this was the case?
Thanks very much for the quick response.
I did the update and the content still disappears on save.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
The settings seem to be correct, however I am noticing that if you go to Custom Fields ->Field groups each field group is duplicated 3 times (looks like per active language)
If possible, please review this and remove and duplicate field groups by deleting them and only leaving the ones that should be activated.
I received a message from the cleanup robot. I still need assistance but I am working on multiple projects so it may be a day or so until I get back to this - I apologize for the delay.
Did what was asked. Then I needed to go in and save all the pages again. Currently I am identifying the content that doesn't match the production site. I believe that once I reset the content on the pages where the content doesn't match that the site will save content correctly going forward.
Will know more in the next day or so.
Let me know if there is some other / additional steps that you had planned on other than what I have mentioned above.
I had thought that creating a new version of the page that was problematic was going to allow me to save the content but I was wrong. The applications (en-za) will still now allow me to use the 'components' page template and save content to it.
Please let me know if you see anything that I do not.
Thanks very much!
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
