Site url issue with multisite

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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 15 replies, has 3 voices.

Last updated by Itamar 2 years, 9 months ago.

Assisted by: Itamar.

Author	Posts
March 25, 2022 at 7:22 am #10873769
danielE-41	Please check the Attached screenshot, I explained on it.
March 25, 2022 at 4:05 pm #10878599
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, thanks for contacting us. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. We would need your WPML debug information. - Go to WPML > Support > Debug Information (Link) - Copy the Debug Information from there. - Paste them in the box I'll enable for the next reply.
March 28, 2022 at 1:38 pm #10893733
danielE-41	Please find the debug information
March 28, 2022 at 3:57 pm #10895093
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'll continue helping you with this issue. Can you please update WPML and String Translation to their latest versions and check if the problem persists? If it does persist, can you tell me if WPML is activated for the network or only installed on a specific sub-site? Regards, Itamar.
March 29, 2022 at 8:47 am #10900043
danielE-41	WPML is already updated And it's only activated on "hidden link" not network
March 29, 2022 at 1:47 pm #10902999
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Thanks for updating WPML and sharing the additional information. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the next reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please make a backup of site files and database before providing us access. -- Please share with me access as an admin at the network level. Thanks, Itamar.
March 30, 2022 at 8:21 am #10908237
danielE-41	I didn't see any private box to send private message
March 30, 2022 at 8:26 am #10908271
danielE-41	I am sending you login details but it's visible to all, Please enable for private message
March 30, 2022 at 4:00 pm #10913527
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I'm sorry if I forgot to enable the private message. It is enabled now. Thanks, Itamar.
March 31, 2022 at 8:59 pm #10924853
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the access details. I can see this issue on your site. WPML and String Translation are not updated on your site to their latest versions. Please see the attached screenshot. You can update our plugins at the following link on your site. hidden link Could you please update WPML and String Translation to their latest versions and check if the problem pesists? Thanks, Itamar.
April 1, 2022 at 7:18 am #10926671
danielE-41	I am trying to update but it's giving error: "Download fehlgeschlagen. (Not Found)" Can you please do update yourself ?
April 3, 2022 at 5:38 pm #10938709
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Sure, I'll do that and come back here when it's done.
April 3, 2022 at 7:35 pm #10938819
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I was able to update WPML and String Translation on your site. I did it by deleting and deactivating WPML and String Translation and deleting them. Then I uploaded and activated the latest versions of WPML and String Translation. I continued to investigate this issue and could also replicate it on my WordPress multisite test site. Therefore, I escalated this issue to our second-tier supporters. I'm sorry, but currently, I have no workaround to provide for this problem. I'll keep you updated on this issue once I have news. Thank you for your patience. Itamar.
April 4, 2022 at 8:34 am #10942089
danielE-41	Ok, I am waiting. Hope you guys will resolve it soon. Thanks..
April 4, 2022 at 11:33 am #10943685
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, While I'm still waiting for our second-tier supporter's reply on this matter, I want to emphasize the following. According to the checks I've made, it seems like a minor bug. I say this because I couldn't recognize any problem besides the fact that the language parameter is added to the URL of the other site. This does not cause any problem with presenting the homepage of the /us/ site. In addition, as far as I can tell, this issue is only something that network administrators will experience. Random users or registered users of only the /us/ site would not get this problem because they can not switch to other sites from the admin section. I'd be happy to hear from you if you think or encounter another problem related to this bug. Thanks, Itamar.