[Resolved] Support Request for WPML (Compatibility?) Issues
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing performance issues with WPML plugins on their website after migrating to a new server. The site operates faster without WPML plugins, which are essential for their business. The client is using an outdated version of WPML (v4.6.3) with WordPress 6.7 and PHP 7.4. Solution: We recommended the client to update their WPML plugins to the latest version available. This can be done by creating a full backup of the site, navigating to Plugins -> Add new -> Commercial tab, and clicking on the button to look for updates. Additionally, upgrading the PHP version to v8 or v8.1 might help improve performance. After making these changes, it is crucial to double-check if the issue has been resolved. Furthermore, we suggested re-saving the permalinks and flushing the cache memory as additional troubleshooting steps. Detailed steps for troubleshooting WPML can be found here: WPML Troubleshooting Options.
If these solutions do not resolve the issue or if they seem outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
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Background of the issue:
I am experiencing compatibility issues with WPML on our website hidden link. Our current setup includes WordPress Version 6.7, PHP Version 7.4, and installed WPML plugins such as WPML Multilingual CMS Version 4.6.3, WPML String Translation Version 3.2.5, Advanced Custom Fields Multilingual Version 2.0.5, and Contact Form 7 Multilingual. We migrated our website to a new server and noticed performance issues with these plugins.
Symptoms:
The site performance has significantly decreased when using the WPML plugins. The site runs much faster without them, but these plugins are essential for our business operations.
Questions:
Are there any known issues with WPML 4.6.3 on WordPress 6.7?
Are there any recommended solutions or updates we should consider to improve performance while using these plugins?
When can we expect an update that officially supports WordPress 6.7 for WPML?
WPML v4.6.3 is very outdated. Please create a full backup of the site and go to Plugins -> Add new -> Commercial tab -> Click on the button to look for updates and update the WPML plugins to the latest version.
Also, I recommend to upgrade the PHP version to v8 or v8.1.
Once the changes above are finished, double-check if the issue disappeared.
I have updated all WPML plugins to the latest version. But still the same behaviour: when the WPML CMS plugin is enabled, it uses about 6-7 GB of RAM, and that's why the website with 31 GB of RAM doesn't work anymore or gets a lost connection.
Symptoms:
The performance of the site has decreased significantly when using the WPML plugins. The site runs much faster without them, but these plugins are essential for our business operations.
I would like to take a closer look at the site configuration. I have set your next message private so you can securely share the access credentials to the site.
Please don't forget to create a full backup of the site before sharing the credentials.
However, the credentials to access the WordPress backend are incorrect. Please double-check the credentials and edit your previous private message if necessary.
I have to mention that the site without the WPML plugins was performing poorly, however, after activating the WPML plugins and running some troubleshooting steps the performance is correct.
