Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 -
- 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 13:00 – 17:00 -

Supporter timezone: Europe/Bucharest (GMT+03:00)

This topic contains 13 replies, has 5 voices.

Last updated by joelC-14 1 year, 4 months ago.

Assisted by: Radu.

Author Posts
November 20, 2021 at 1:11 pm #10035467

Rafael Viana

Hi,
I'm using the default Elementor widget button to open a lightbox with a video from Vimeo/Youtube. I need to have different URLs based on the page language. I can't see the video URL field in the translation editor page. Can you help me?

November 22, 2021 at 9:42 am #10042157

Radu

Hey Rafael,

Thank you for reaching out to the WPML support!

Can you search for the link in the WPML → String Translation area, please? The links are not available for translation in the advanced translation editor but you should be able to translate them through the String Translation area.
Please give this a try and tell me how it goes.

Thanks,
Radu

November 22, 2021 at 10:52 am #10042617

Rafael Viana

Hi!
I searched for the link as you suggested but it doesn't show up. I also tried to search for admin texts by pressing "Choose texts for translation" button and it doesn't show up as well

November 23, 2021 at 8:44 pm #10055195

Radu

Hey Rafael,

In this case, is there any chance that you could give me access to the dashboard area and a link to the page where I can see this button so I can check things out a bit closer?
The next reply is set to be private so you can safely send me the credentials.

Thanks,
Radu

November 26, 2021 at 9:01 am #10073227

Rafael Viana

Hi,
Did you see my last message? Any updates on this case?

November 26, 2021 at 10:16 am #10073609

Radu

Hey Rafael,

Yes, I did get your message and I did check the page that you sent to me. It took me a bit longer because I checked the button lightbox option, tried everything I can think of to make it work, but I had no luck with that.
The next step was to replicate the issue on a clean website, which I was able to do, and I asked my colleagues to have a look at this and see if there's anything I'm missing.
I will update you about this once I get a message from my colleagues (which shouldn't take long).

Thanks,
Radu

November 26, 2021 at 5:15 pm #10076163

Radu

Hey Rafael,

One of my colleagues had a look at this issue but didn't find any fix so I had to escalate this one to the 2nd tier for a closer check.
I will keep you posted about the progress we're making on this one.

Thanks,
Radu

December 7, 2021 at 5:35 pm #10141797

Rafael Viana

Hello Radu!
Do you have any updates?

Thanks

December 7, 2021 at 8:50 pm #10142251

Radu

Hey Rafael,

I'm sorry but I don't have any update about this. For now, you can try to edit the translated page using the Elementor builder and edit the link on the secondary language manually.

Thanks,
Radu

December 9, 2021 at 6:41 pm #10157027

Rafael Viana

Hi,
For now, I will edit the translated page manually and stay here looking forward for a solution 😉

December 9, 2021 at 8:48 pm #10157847

Radu

Hey Rafael,

I will give you a message back as soon as I have any updated about this issue. The ticket is connected to our internal thread so when there's an update from my colleague I will come back here in no time.

Thanks,
Radu

September 15, 2022 at 10:13 am #12058187

jeromeB-19

I have the exact same problem: Elementor lightbox video link!

As this thread is 9 months old, I hope you found a solution...

Thanks,

Jerome.

August 4, 2023 at 3:19 pm #14155695

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

There will be a WPML release soon that will have this problem fixed.

Regards.

September 12, 2023 at 6:00 am #14380285

joelC-14

Hey Alejandro was that release out yet? Or do you know the version number it will be so I can keep any eye out? Thanks