translated product tag is now showing in original language

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have a WooCommerce shop in English and Italian. A product tag '1970s' in English and its Italian translation 'Anni 70' are incorrectly displayed. The Italian tag shows under English tags with a wrong slug and fewer products than expected.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WPML > Support > Troubleshooting.
2. Click on the following buttons:
- Clear the cache in WPML
- Set language information
- Fix terms count
- Fix post type assignment for translations
3. Clear the caches from your site and browser.
4. Verify if the translated category still appears under the default language.
If the problem continues, open the translated category, set the language information, and manually link the category with the default category. For guidance, watch this video.

If this solution does not resolve your issue or seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, feel free to contact our support team at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: WCML

This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 8 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
June 2, 2024 at 8:47 pm #15695947
raffaellaM	Hello, I have an e-commerce shop with WooCommerce, and in 2 languages, the default is English, and the translation is Italian. I have a Product Tag that is "1970s" (slug hidden link) Its translation had always been "Anni 70" (slug 1970s-it). Now, suddenly I realized that "Anni 70" is showing under the English tags and its link is hidden link (but shows zero items matching the selection), while the translated slug has become 1970s-it-2 (hidden link) and has very few products instead of the 130+ products it's supposed to have. What happened? Thank you!
June 3, 2024 at 7:13 am #15696461
Prosenjit Barman Supporter Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thanks for contacting WPML Support. I understand the issue you're having. It seems the language information has been removed from that taxonomy, which is why it is currently showing in the default language. Please try the following steps to see if they help resolve the issue: 1. Go to WPML > Support > Troubleshooting. 2. Scroll down and click on the following buttons: - Clear the cache in WPML - Set language information - Fix terms count - Fix post type assignment for translations 3. Clear the caches from your site and browser. 4. Check if the translated category is still showing under the default language. If the issue persists, you will need to open the translated category, set the language information, and manually connect the category with the default category. Please check hidden link">this video to understand the process. I hope the steps above will help. Please feel free to let me know if you need further assistance in this matter. I will be happy to help. Best regards, Prosenjit
June 3, 2024 at 7:12 pm #15699021
raffaellaM	thank you, the first set of actions did not resolve, i had to follow the video instructions. but why did this happen, do you think? and is there any way to get notified when translations go missing? i found out about this problem by sheer luck thank you