[Resolved] wordpress Sorry, you are not allowed to access this page

Hi there

You mean that you went to check wp_usermeta and the wp_capabilities key for your user and found that it was missing administrator?

It is true that during set up WPML adds capabilities for translators, so that the entry in wp_capabilities would typically look something like this (after unserializing):

Array
(
    [administrator] => 1
    [wpml_manage_translation_management] => 1
    [wpml_manage_languages] => 1
    [wpml_manage_theme_and_plugin_localization] => 1
    [wpml_manage_support] => 1
    [wpml_manage_woocommerce_multilingual] => 1
    [wpml_operate_woocommerce_multilingual] => 1
    [wpml_manage_media_translation] => 1
    [wpml_manage_navigation] => 1
    [wpml_manage_sticky_links] => 1
    [wpml_manage_string_translation] => 1
    [wpml_manage_translation_analytics] => 1
    [wpml_manage_wp_menus_sync] => 1
    [wpml_manage_taxonomy_translation] => 1
    [wpml_manage_troubleshooting] => 1
    [wpml_manage_translation_options] => 1
    [translate] => 1
)

But it wouldn't (shouldn't) strip existing capabilities, including the administrator role you user already had.

I haven't come across this before and I suspect it may be an isolated occurence (not necessarily caused by WPML).

Do you have any information about what you were doing immediately prior to being logged out of the site?

Perhaps we can try to find some steps to reproduce the issue.

OK, but I don't believe there is any WPML action while editing posts that could modify a role to strip its existing capabilities, and it's not clear from what you've written that it necessarily is WPML that is responsible for that.

Without some specific steps to replicate there is not much we can do here.

You could try installing an activity log plugin that keeps a track of every action taken on the site, in case it offers any clues as to the cause were it to ever happen again.

In which case you could open another ticket and mention that it has happened before.

I was thinking of something like https://wordpress.org/plugins/wp-security-audit-log/, but there are several options available, you can check some of the alternatives at hidden link