The client reported receiving a notification from WPML indicating a change in the site's domain address, even though no changes were made. The message suggested that the site had moved from 'https://www.xyz.com' to 'https://xyz.co.kr', a domain the client does not recognize or use.

1. We suggested that the false message might be due to WPML detecting the site on a different domain. For more details, see the documentation on <a href=\'https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#using-wpml-on-two-domains\'>using WPML on two domains</a>. 2. To address this issue: - Navigate to WPML → Support and click on the Troubleshooting link. - On the WPML Troubleshooting page, click the button labeled \'Force-enable WPML’s Advanced Translation Editor\'. 3. If the issue relates to using an existing WPML site key for a different URL, which is not supported, the client may need to re-register the keys. Instructions for this can be found at <a href=\'https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production\'>removing development site notice after moving to production</a>. If these steps do not resolve the issue or if the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please <a href=\'https://wpml.org/forums/forum/english-support/\'>open a new support ticket</a>.

WPML detected a new address for this site

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Tagged: Documentation request

This topic contains 6 replies, has 0 voices.

Last updated by Bruno Kos 3 weeks, 1 day ago.

Assisted by: Bruno Kos.

Author	Posts
April 2, 2025 at 11:39 am #16886674
Vipul Jadvani	Background of the issue: In my production site, we have not changed the domain or done anything, yet I received a notice message from WPML stating 'WPML detected a new address for this site'. It looks like this site was previously at 'hidden link' and now it’s at 'hidden link'. Symptoms: WPML detected a new address for this site. Looks like this site was previously at 'hidden link' and now it’s at 'hidden link'. even though we do not have such subdomain. Questions: How is it possible that WPML detected a new address for the site without any changes made and we do not consider the 'hidden link' domain ? What solutions are available to address this issue with the highest priority?
April 2, 2025 at 11:54 am #16886745
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, The false message may appear because of this: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#using-wpml-on-two-domains Can you try this? - From either your primary or secondary domain, go to WPML → Support and click on the Troubleshooting link. - On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor. Does it help?
April 2, 2025 at 12:28 pm #16886959
Vipul Jadvani	Hello, I do not have other domain "hidden link" then why it displays over there ? Can you please share private links so i can attached the screenshot and provide actual URL as well. Thank you.
April 2, 2025 at 12:43 pm #16887039
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I marked your next reply as private so that you can safely add credentials.
April 2, 2025 at 1:32 pm #16887327
Vipul Jadvani	Hi , our site name is hidden link and here i attached the screenshot for the same. As of now i do not have credentials so can you please provide the steps so i can ask my team to follow that. Please provide your suggestion.
April 2, 2025 at 3:25 pm #16887848
Vipul Jadvani	As i mentioned, I want to attach my key to my original domain only. currently it shows it is bind with other domain which is similar to our domain hidden link{xyz}.co.kr". Please help me out to revert back my key with my original domain. Thank you.
April 3, 2025 at 10:28 am #16891288
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I am not sure I understand fully, but are you trying to use an existing WPML site key for a different URL? As this will not work. Key is a combination of the site URL + your WPML username. If you need to re-register keys, you can follow this: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production As for the banner, you can try this to remove it: - From either your primary or secondary domain, go to WPML → Support and click on the Troubleshooting link. - On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor. Does it work?