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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
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Supporter timezone: Europe/Vienna (GMT+01:00)

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This topic contains 4 replies, has 0 voices.

Last updated by Bigul 4 days, 15 hours ago.

Assisted by: Bigul.

Author Posts
December 12, 2024 at 12:49 am #16505803

Patrick

Background of the issue:
Hi there... when a picture is worth a thousand evils: hidden link

Symptoms:

Questions:
Can you help?

December 12, 2024 at 4:18 am #16505938

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

We hope you have selected the *Translate Everything Automatically* option in WPML>>Settings>>Translation Mode now.

Does it happen with multiple posts/pages? Please share the screenshots of the following sections for tracking this.

WPML>>Translation Management Dashboard
WPML>>Translation Management>>Tools

--
Thanks!

Bigul

December 12, 2024 at 8:55 pm #16509420

Patrick

Hi ! Looks like a single page. Here's the french version:

hidden link

You'll notice that the English link in the menu doesn't appear:
hidden link

Dashboard: hidden link
Tools: hidden link

Thanks!

December 13, 2024 at 6:29 am #16509938

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. The ATE settings are correct, as per the screenshots. Please try the following steps and check if there is any difference in the result.

1) Open the Page for editing in the default language (the one having the issue)
2) Make a minor change in the page and update it(to refresh the translation settings)
3) Visit WPML>>Translation Management Dashboard
4) Choose the Page you want to translate or update the existing translations
5) Send it to Translation Basket
6) Visit WPML>>Translation Management>>Translation Basket
7) Send it for translation, by choosing yourself as a translator
8) Visit WPML>>Translations queue and translate the page by clicking the *Translate* button
9) Visit WPML>>Translation Management>>Dashboard

This is the correct workflow for translation. Refer to this article for more details https://wpml.org/documentation/translating-your-contents/

--
Thanks!

Bigul

December 13, 2024 at 4:34 pm #16512284

Patrick

Hi, there. The procedure doesn't work. In addition, I get these 2 error messages when trying to access the page translation tool:

hidden link

Still need your help. Thanks. 🙂

December 14, 2024 at 3:00 am #16512947

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Please fill the private details fields after a full site backup {mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

Does this error (hidden link) happens when you translate the Homepage or this
one hidden link?

--
Thanks!

Bigul

December 17, 2024 at 7:46 pm #16523373

Patrick

I forgot. No. The error seems to occur only on the training page.

hidden link?

December 18, 2024 at 5:37 am #16524101

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. This is happening because this page contains lots of encrypted data - hidden link. Because of that, the total data sent for translation has exceeded the limit of 1 MB. Please check the attached images for more details.

Therefore please remove these data from the page after a site backup and save it. Then translate the page and let us know if you are getting the expected results or not.

Please refer to this related ticket for more details - https://wpml.org/forums/topic/file-size-limit-exceeded-notification/

--
Thanks!

Bigul

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