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Supporter timezone: Asia/Karachi (GMT+05:00)
Tagged: Compatibility, Go Global Application, Not WPML issue
This topic contains 7 replies, has 0 voices.
Last updated by Waqas Bin Hasan 10 hours, 49 minutes ago.
Assisted by: Waqas Bin Hasan.
Author | Posts |
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March 4, 2025 at 5:28 pm #16775347 | |
T4ng |
Background of the issue: Symptoms: Questions: |
March 5, 2025 at 11:40 am #16778182 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting the support. WordPress does not support SVG by default and the support is added via 3rd party plugins (or custom code). Most of these may not be compatible with WPML, like the "Safe SVG" which I can't find on our compatibility list. I'll recommend checking with the plugin author, because I see the plugin was updated some months ago (https://wordpress.org/plugins/safe-svg/) and may need a compatibility update. Theme and plugin authors are welcome to join WPML’s Go Global program, which helps them make their code multilingual ready. Together with WPML’s compatibility team, they can test and confirm that their theme or plugin works with WPML. See https://wpml.org/documentation/support/go-global-program/ for details and you can refer your theme/plugin provider to this as well. Regards. |
March 5, 2025 at 11:51 am #16778273 | |
T4ng |
I'll contact them. |
March 5, 2025 at 11:54 am #16778319 | |
T4ng |
Coud you create a test environment where we could reproduce the issue? Best Regards, |
March 5, 2025 at 12:44 pm #16778575 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Sure, I've created hidden link (one-click login). Remember to configure WPML as needed and add your desired SVG plugin, before going to reproduce the problem. About the SVG Support plugin, that's still not compatible with WPML and our team has tried several times to contact them and even created a report in their support, which was closed without resolution, a long time ago. You may try the fix provided for the SVG Support plugin, but with only this plugin and its latest version. This fix may not work for Safe SVG plugin. Again it is better to check with Safe SVG support and get any relevant/technical information and then I can check with our team for any possibility. |
March 5, 2025 at 2:35 pm #16779477 | |
T4ng |
I configured the environment to perform the same tests as in my local environment. 1. I activated WPML Media Translation Results : hidden link 2. With SVG Support activated instead of Safe SVG, I also get the same results : "Security check failed" (see attached) In the end both of these plugins allow to upload SVG to the library, but none of them allows to translate SVG to WPML Media *anymore*. While both obviously still used to until very recently. |
March 6, 2025 at 5:57 am #16781069 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the updates, I've observed the issue in the sandbox site. I'm checking with my team and 'll get back to you accordingly. |
March 6, 2025 at 11:55 am #16782992 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I've escalated the matter to our 2nd tier team for some insights, I'll get back to you as soon as I hear back. |