[Resolved] I need help with my checkout translation

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

It seems that the checkout page is not translated. Please make sure that the checkout page is translated correctly and published, not a draft.

In order to check this, please go to Pages-> All Pages, check the English checkout page, and if it's translated, please switch the language from the top admin bar to check the Arabic checkout page.

Best regards,
Osama

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

Hi,

The next reply will be private, so you can share the access details safely. You will see a secure field to share the details.

If you don't see the form below, please don't add your credentials, as they will be publicly exposed٫ (hidden link)

Regards,
Osama