Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 23 replies, has 3 voices.

Last updated by Marcel 1 year, 5 months ago.

Assisted by: Marcel.

Author Posts
November 2, 2022 at 2:31 pm

butterandflyB

Hi team, I'm having issues with the category translation. It is not working properly.

November 2, 2022 at 3:24 pm
November 3, 2022 at 10:36 am #12369915

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Due to a temporary glitch, our chat history was removed including the login details and the duplicator package link. Can you please take a complete backup of your site and provide me with the wp-admin login details and the duplicator package again so that we can debug this issue further?

I have enabled a private input box for your next reply.

Thank you for your cooperation and patience

November 4, 2022 at 9:17 am
November 4, 2022 at 9:19 am #12379101

butterandflyB

Unfortunately WordPress has done the update automatically

November 4, 2022 at 12:35 pm #12381627

butterandflyB

Hello, I've went back to the previous WordPress and done the following sets (as requested from WPML): WP 6.1 introduces breaking changes that require updating WPML and String Translation before updating WordPress (see https://wpml.org/changelog/2022/10/wpml-4-5-12-updates-for-wordpress-6-1/). Please update both WPML (4.5.12) and String Translation (3.2.3).

The issue with categories not translating still happening unfortunately. What should I do next? Please, I need to solve this...

November 4, 2022 at 6:35 pm #12384997

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

my name is Marcel, and I will take over your ticket as my colleague Noman is unavailable today.

The site access link redirects me to the Frontend without login. Could you please check this and let me know what exactly is the issue? As far as I see, Noman mentioned an issue with the chat history, so I sadly can't see what you actually reported.

Thank You!

Best Regards
Marcel

November 6, 2022 at 10:14 am #12391819

butterandflyB

Hi Marcel,
So the issue is that on my home page, if I click to change the language, it works. However, if I try to go to the categories and change the language, it doesn't and stays in English.
But then again, if I go to a post and swap the language, it works.

My guess is that the issue is with the Categories.

I tried disabling temporarily the dynamic cache to see if there's some conflict from there, but even without server-end caching, the issue still remain.

I also tried to disable the plugins and the issue persisted.

November 6, 2022 at 10:16 am #12391823

butterandflyB

I also went back to the previous WordPress and done the following sets (as requested from WPML): WP 6.1 introduces breaking changes that require updating WPML and String Translation before updating WordPress (see https://wpml.org/changelog/2022/10/wpml-4-5-12-updates-for-wordpress-6-1/). Please update both WPML (4.5.12) and String Translation (3.2.3).

The issue with categories not translating still happening unfortunately. What should I do next? Please, I need to solve this asap...

November 7, 2022 at 5:11 pm #12402491

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

could you please add some screenshots or a video where the issue is viewable? This way, I can try to replicate it. Thanks!

Best Regards
Marcel

November 7, 2022 at 5:26 pm #12402555

butterandflyB

If you click on any country in the categories, it will go to the page. And if you click in the Brazilian flag, to change the language, it will not swap

November 7, 2022 at 5:27 pm #12402561

butterandflyB

I'm trying to upload a video, but is not working

November 7, 2022 at 5:30 pm #12402599

butterandflyB

It is taking too long to solve this issue

November 7, 2022 at 5:33 pm #12402627

butterandflyB

Please allow me to send the debug info and all the links so you can replicate the issue. It's been almost a week since I reported. Your colleague didn't help me at all and I keep explaining the problem over and over again.

November 7, 2022 at 5:37 pm #12402655

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

please check the site access, I still can't log in as mentioned above.

Best Regards
Marcel

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.