Background of the issue:
I am trying to fix the image ordering in two ACF galleries on the English version of hidden link and hidden link. The correct order is shown in the original Italian version and also in the Japanese version. The English page is visible only when logged in as admin.
Symptoms:
Images in the English version of the galleries appear out of order. The issue seems to be related to WPML not properly syncing the image order field between translations.
Questions:
Why is the image order not syncing correctly in the English translation?
How can I ensure the image order in the English version matches the Italian and Japanese versions?
Welcome to WPML support. I will answer before the ticket is assigned to one of my colleagues.
Would you please test this:
- Go to the page edit screen that contains the gallery info.
- If you do not see the WordPress top admin toolbar, clcik the top right three dot menu and disable the Full Screen mode.
- Now that you see the top toolbar, change the language temporarily to English.
- Manually fix the images order by dragging and dropping and save the page.
- Go back to the original language.
- Check the front end and see if it works.
The other point you mentioned is the Admin/nin logged in problem which is a typical cache issue.
Test by doing the steps below:
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
Regarding the first suggestion (manually changing the image order in the English gallery): unfortunately, this solution is not applicable because the ACF block is a synced copy between languages. This means the ordering should be identical automatically, without any manual adjustments. In fact, the Japanese version works correctly, which confirms that the issue is not related to manual ordering.
As for the second point about caching: there are no caching plugins active on the site, so it's unlikely that the issue is related to a cache problem.
At this point, it would be best if someone from your team could take a closer look directly, as the issue might be related to how WPML is handling the synchronization in this specific case.
The following may or may not be related to the issue, but needs to be corrected. The debug info you have attached shows that your server's WP Memory Limit is set to 40 M. Our recommendations are to have the following as minimal requirements:
- PHP 7 and above (this OK with your installation) with a WP Memory Limit of at least 128MB, while 256MB is recommended.
MySQL 5.6 and above.
Please follow this link for detailed documentation:
Is it possible for you to change those to the minimum requirement?
You may need to contact your hosting provider for that. Meeting those baseline requirements is most critical before debugging, and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to resolve the problem before contacting your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:
If none of the above does not help you, please share the access details to your site with me. It would be better to give me access to a staging site where the issue occurs, rather than the live site. Also, please explain to me in which field group you created this ACF gallery. And how you present it on the frontend.
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- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
