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[Closed] Issue with the payment for automatic translations

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This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 3 months ago.

Assisted by: Long Nguyen.

Author Posts
January 9, 2023 at 2:18 pm #12777865

Matthias

Hello, I still have an issue with the payment for automatic translations. Again, the system bills a lot more than the limit which is set.
Please have a look: hidden link.
January 10, 2023 at 7:05 am #12781659

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support.

I've added 50k credits to your account and let me know if the invoice is now correct.

Look forward to your reply.
Thanks
January 14, 2023 at 3:00 pm #12818159

Matthias

Hello Long,
I on't see how it could be correct. The amount to pay is still $595. The limit set to $117.
50k credits are $12...

Best regards,
Matthias

Bildschirmfoto 2023-01-14 um 15.57.26.png
January 15, 2023 at 3:13 pm #12821993

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

I've added more 150k credits to your account and the used credits should be lower than 1M and the payment should be changed to $117.

If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

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