Menus keep overwriting other language's menus

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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 4 years, 9 months ago.

Assisted by: Carlos Rojas.

Author	Posts
April 16, 2020 at 1:28 pm #5923465
noraD-2	Tell us what you are trying to do? My site is German with English as second language. I am building the English pages currently. Issue 1: The language information at top right on the menu edit page does not appear for me at all. Issue 2: I synced the menu from German to English, but then I accidentally added some items manually to the English menu, but then when I save the menu, the English menu appears on the German site as well. Right now the English menu is completely the wrong menu, and if I try to change it to the right one then it makes the English menu the menu for the German site too. How can I fix this? I tried syncing the menus again but it doesn't show any new items to sync under the Main Menu section. Is it possible to reset the sync and start this process over so that the menus will work correctly in English and German please? What is the link to your site? hidden link
April 18, 2020 at 10:26 am #5938295
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting WPML support. I would like to ask you to follow these steps: - Visit our official documentation on how to translate Menus using WPML: https://wpml.org/documentation/getting-started-guide/translating-menus/ - In your site, go to Appearance -> Menus -> Switch to English -> Delete all the synchronized items -> Add the items manually without synchronizing the menus as described in our official documentation (https://wpml.org/documentation/getting-started-guide/translating-menus/#option-1-translating-menus-manually) Could you tell me if the issue persists? Kind regards, Carlos
April 20, 2020 at 2:35 pm #5950219
noraD-2	I had already tried your recommendation before posting this support request. I therefore tried what was suggested elsewhere in another support thread and disabled the WPML plugin, deleted all the English menus, reactivated the plugin and re-ran the sync. The symc linkage seems to be quite brittle though, is there anything that I need to keep in mind in order to prevent it breaking again?
April 21, 2020 at 8:46 am #5956679
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi, Thank you very much for your reply. It isn't much you can do in this situation, because the menu sync should work correctly. However, if there is a third-party functionality that is causing an interaction issue with WPML, specifically with the menu sync, then you might see this problem again. This problem can also be caused by an aggressive cache memory system. In any case, I would like to ask you to follow these steps in order to isolate the cause of the issue: - Back up your site first before making any- change, this is for security reasons. - Update all outdated plugins and themes. - Flush any cache memory that might exist. - Deactivate all the plugins that are not related to WPML. - Switch for a moment to a WordPress default theme like Twenty Seventeen. - If the issue is gone, activate one by one to see with which one there is an interaction issue. Could you tell me the result of these steps? Regards, Carlos