Background of the issue:
I am trying to manage password resets on my website, which has English as the primary language and Chinese (Simplified) as the secondary language. In the English dashboard, the reset password URL works normally: hidden link. However, in the Chinese dashboard, the URL does not work: hidden link. I am using the Traveler theme and do not use any WooCommerce plugin, so it is not related to this issue: https://wpml.org/errata/woocommerce-lost-password-url-is-leading-to-404-page/. Here is the email content for the Chinese reset: hidden link.
Symptoms:
When using the Chinese dashboard, the reset password URL does not work and shows 'File not found'.
Questions:
Why does the reset password URL not work in the Chinese dashboard?
How can I fix the 'File not found' error for the Chinese reset password URL?
before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Could you please check if the issue can be reproduced in an isolated staging environment using the default Twenty Twenty-One theme (a non-Full Site Editing theme)?
I have tested with Twenty Twenty-One, deactivate all plugins and activated only WPML Multilingual CMS
The issue still remains. This is screen record hidden link
Theme Twenty Twenty-One does not have login function so I test with WP-Admin Login
Link English hidden link work
Link Chinese hidden link File not found.
I hope you're doing well. I've taken over this ticket and will try my best to assist you in this matter.
Upon reviewing the WPML Debug Info, I noticed that you are using an Nginx server. If you have enabled the translation of the Login and Registration pages in the WPML settings, additional adjustments are needed specifically for Nginx servers. Please check the link below for more details.
