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This topic contains 15 replies, has 3 voices.

Last updated by Itamar 1 year, 3 months ago.

Assisted by: Itamar.

Author Posts
July 7, 2023 at 8:36 am #13965981

euliceC

I try follow the document and video... still after I activated the plugin I find the page numurios issue.
1. I have copyright from wpml from every pages
2. I try to translate the page from english to chinse, and from chinese to english. But it fail..
Most of the word I translate manually but still alot of it cant be translate at the translate management.
3. I need to put it as pop box instead of 1 row at every pages
4. The english translate will rollback all my change to theme orignal page. What should I do ?

I need to resolve it in a short time, because I have try it my self for a month and customer have lost their patient

Not able to change into chinese.jpg
Change to coffee pages.jpg
Remove copyright .jpg
July 8, 2023 at 12:12 am #13970619

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

While waiting for one of my colleagues to help you, please review the following information:

I understand dealing with a few different issue can be quite frustrating but we will do our best to help you resolve them all.

As we do have a policy of 1 issue per thread, and there are 4 issues here, I'd recommend opening a new thread for #3 and #4.

For #1 I believe the information I will provide should be enough to resolve it.

For #3 Please feel free to provide more information and the support assigned will determine if it's related to #2 or it needs it's own thread.

------------------------------

#1 "Site is registered as a development site " ---> To resolve this you will need to stop using a development site key and switch to a live environment site key, to do this review the following step by step documentation:

https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/

#2. If possible share with us some more information, do you get any errors when trying to add the translation? Are you using automatic translation?

#3. Same as #2 if possible share some additional information with us to better understand. If it is not related to #2 the support will split it into it's own ticket

#4. Are you referring to the styling of the page? Do you use any custom templates? If possible open a new thread for this issue please for us to further review

July 10, 2023 at 5:44 am #13973991

euliceC

Hi Bobby,

Thanks for replying, let me explain thoroughly
# Question 02

I using wordpress theme, the primary language of theme using is originally English.
I have manually update most of the theme primary language to Chinese, still there are few pages still in English. Hence, I have ask the technical team of the themes I brought, where I need to change the diagram attached to chinese font type. And they mention that, if I need to change the primary language of theme to chinese, I may need to ask your all for help.
For further understanding, you can refer to the Image "Change font type.jpg and Change font type 2.jpg"

#Question 3
As I mention above, I brought the theme, and after I install the WPML. I clicked, the page I changed manually back to the original theme image. The image reference "After click the page change to coffe.jpg"

If you need to login to fix it, please let me know.

After click the page change to coffe.jpg
Change font type.jpg
Change font type 2.jpg
July 10, 2023 at 6:46 am #13974451

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'll continue to help with this issue.

You wrote: "I have manually update most of the theme primary language to Chinese, still there are few pages still in English."

1. Are you using Strings Translation (WPML -> Strings Translation) for this?
2. Or did you manually change the hard-coded strings in the theme files?

Please refer to our Strings Translation guide here.

https://wpml.org/documentation/getting-started-guide/string-translation/

Our guide on Changing the source language of strings may be relevant in your case.

https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

3. Which theme are you using (please send a link to the theme's page or website)?

Could you please share your site's Debug information with me?

You can read about it here.

http://wpml.org/faq/provide-debug-information-faster-support/

Regards,
Itamar.

July 10, 2023 at 8:11 am #13975183

euliceC

1. Are you using Strings Translation (WPML -> Strings Translation) for this?
Answer: Yes, some
2. Or did you manually change the hard-coded strings in the theme files?
Answer: Yes, most of the word can see through web
3. Which theme are you using (please send a link to the theme's page or website)?
Answer : hidden link

Could you please share your site's Debug information with me?
Answer: Have provided.

July 10, 2023 at 9:14 am #13975975

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for sharing the debug information and answering my questions.

I'm sorry if I was not clear enough, but I'm unsure if I got the right answers from you. What confuses me is that you said you used Strings Translation and also changed the strings in the theme's files.

You are using the XStore theme, which is officially compatible with WPML. You are also using Elementorwhich is officially compatible with WPML. Please follow our guide on working with the XStore theme and Elementor.

https://wpml.org/documentation/theme-compatibility/building-multilingual-ecommerce-sites-using-xstore-and-wpml/

https://wpml.org/documentation/plugins-compatibility/elementor/

If this does not help you to solve the issue, please share access to your site with me and tell me where and how to see the issue. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

July 10, 2023 at 1:37 pm #14005023

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, and thanks for the access details.

I have found that most of the strings related to the Wishlist page are showing more than once in Strings Translation. When I translated all the instances of those strings, it also worked on the front end. Please see the attached screenshots add-all-to-cart.jpg, whishlist-widget.jpg, whishlist-widget-2.jpg, and whishlist-page.jpg.

If there are strings that you can not find in Strings Translation, please check our guide about how to translate strings that do not appear in Strings Translation.

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

You may need to search for those strings in the 'Translate texts in admin screens' section.

https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#strings-arent-selected-for-translation

add-all-to-cart.jpg
whishlist-widget.jpg
whishlist-widget-2.jpg
whishlist-page.jpg
July 10, 2023 at 3:24 pm #14007753
euliceC

Thanks, I have tried to translate, it able to work...
And for #Question 3
As I mention above, I brought the theme, and after I install the WPML. I clicked, the page I changed manually back to the original theme image. The image reference "After click the page change to coffe.jpg"

How can I fix this?

New threads created by Itamar and linked to this one are listed below:

https://wpml.org/forums/topic/split-xstore-demo-content-still-shows-on-the-translated-page/

After click the page change to coffe.jpg
July 11, 2023 at 10:14 am #14013129

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'm glad that the issue with Strings Translations is solved now. Please confirm that the issue is solved.

Issue number 3 is a different issue; therefore, I split the ticket and created a new ticket. Please reply to the new ticket here.

https://wpml.org/forums/topic/split-xstore-demo-content-still-shows-on-the-translated-page/

July 12, 2023 at 4:15 pm #14027007

euliceC

Hi, I try other page like Contact us still have above issue
Here the image:hidden link

July 13, 2023 at 8:30 am #14029857

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I can see that it is the image of the header of this page. I could see that you activated the Media translation add-on but didn't finish the setup. Please see the attached screenshot. So I deactivated the Media translation add-on as I assume you don't need it. Then in WPML -> Settings -> Media translation, I pressed the Start button to duplicate any remaining images to the translation. Please see the attached screenshot. But unfortunately it didn't solve the issue.

Can you please tell me how did you create the header of the Contact Us page?

I was editing the page with Elementor, but I could feature that section and how you created it.

2023-07-13_11-20-26.jpg
2023-07-13_11-15-33.jpg
July 13, 2023 at 12:03 pm #14032547

euliceC

The header of the Contact Us page is actually a global from Xstore > Breadcrumbs > Background Image. Once I set there, other pages will reflected as well.

July 13, 2023 at 12:29 pm #14032911

euliceC

The media translation is it use to translate the text in the images?
The feedback form text still not able to translate

July 16, 2023 at 2:22 pm #14044803

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

Thanks for sending me the location where you upload the breadcrumbs background image. I did a few things, which eventually fixed the issue. I translated the link to the image in Strings Translation. And I've also uploaded the image to the Xstore breadcrumbs options page. Please see the attached screenshots.

For the form text issue, please open a new ticket in our forum.

Thanks,
Itamar.

2023-07-16_15-30-41.jpg
2023-07-16_17-20-49.jpg
2023-07-16_17-21-12.jpg
July 17, 2023 at 3:14 pm #14051153
euliceC

Hi,
Thanks for resolving the issue.. However, the issue name cant be converted chinese even I have change in name string. And for issue No 1, listed above.. I follow the tutorial but I stuck in the plugin, can guide me on this (#1 "Site is registered as a development site " ---> To resolve this you will need to stop using a development site key and switch to a live environment site key, to do this review the following step by step documentation)

New threads created by Itamar and linked to this one are listed below:

https://wpml.org/forums/topic/split-the-no-products-in-the-cart-string-is-not-getting-transalted/

Name cant translate to chinese.jpg