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Supporter timezone: Europe/Kyiv (GMT+03:00)

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This topic contains 3 replies, has 1 voice.

Last updated by Andrey 2 days, 4 hours ago.

Assisted by: Andrey.

Author Posts
April 3, 2025 at 2:36 pm #16893108

andreac-36

Background of the issue:
I restored a backup of a development site, and suddenly WPML's Advanced Translation Editor stopped working. I tried restoring the backup again, cleared the cache and WPML's cache, and removed and re-added the WPML site key. It worked for a short while, but then I got an error: AMS Server Communication - API error missing resource: No sitekey found for this website.

Symptoms:
On some pages, the Advanced Translation Editor doesn't load at all, while on others it loads but never completes the translation. I am now getting this error: 2025/04/03 2:21:47 PM – ATE Server Communication – Service Unavailable {"url":"hidden link","requestArgs":{"method":"POST","body":{"ids":["134517927","134519549","135509935"]}},"status":503}.

Questions:
What should I do to resolve the ATE Server Communication error?
How can I ensure the Advanced Translation Editor works consistently?

April 3, 2025 at 3:30 pm #16893543

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

We deeply apologize in advance for this issue.

We're aware of this situation and we're almost there with a fix. i kindly ask you to wait a bit longer, the problem will soon be gone.

Again, we apologize for this inconvenience.

April 4, 2025 at 7:06 am #16895291

andreac-36

Hi Alejandro, do you have any news for me? Can I go ahead and use the classic editor in the meantime?

April 4, 2025 at 10:33 am #16896837

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your patience. Could you please test it again to see if it's working now? It should have been fixed.

Please follow these steps:

1. Update the original page and save your changes.

2. Go to the WPML translation editor.