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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to do automatic translation for products on your site but encounter an OUT OF CREDIT message, despite having assigned credit to your site.
Solution:
If you're experiencing this issue, we recommend you first remove your domain from your account dashboard at this link: https://wpml.org/account/sites/. After removing the domain, generate a new site key for this domain. Next, navigate to WP > Plugins > Add New > Commercial Tab in your WordPress dashboard and replace the site key with the new one.

After completing these steps, if the problem persists, it might be due to an outdated solution or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 0 voices.

Last updated by tamimI 3 days, 22 hours ago.

Assisted by: Kor.

Author Posts
March 20, 2025 at 12:44 pm #16840016
March 21, 2025 at 5:58 am #16842511

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. Could you share the URL of the Website so that I could trace your records on our system?

March 21, 2025 at 7:14 am #16842814

tamimI

hidden link

March 21, 2025 at 7:56 am #16842891

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. Could you please remove this domain from your account dashboard at this link: https://wpml.org/account/sites/ ? After that, generate a new site key for this domain. Then, go to WP > Plugins > Add New > Commercial Tab and replace the site key there.

Once you've completed these steps, please let me know, and I will check again.

March 21, 2025 at 9:15 am #16843363

tamimI

Great support