Home›Support›English Support›[Waiting for user confirmation] Translate Everything Automatically is stopped and the design is completely messed up in automaticall...
[Waiting for user confirmation] Translate Everything Automatically is stopped and the design is completely messed up in automaticall...
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Background of the issue:
I am trying to use the WPML plugin to automatically translate my website into four languages. I have an Agency Account with 180,000 credits and have enabled 'pay-as-you-go' for additional credits. I encountered issues while the plugin was translating everything. The homepage in the default language is here: hidden link. The issue can be seen on the French version: hidden link.
Symptoms:
The 'Translate Everything Automatically' feature is stopped, and the design is completely messed up in automatically translated languages. I keep getting a notification about the automatic translation being stopped. Clicking the 'Fix Now' button and toggling the auto-translation on/off does not resolve the issue. The design is messed up in some translated languages, possibly because the translation process is incomplete.
Questions:
Why is the 'Translate Everything Automatically' feature stopped?
Why is the design messed up in the translated languages?
Does the translation process affect the design layout?
Thank you for reaching out to WPML support. While one of my colleagues reviews your ticket, I’d like to share some initial debugging steps to help you right away.
It’s possible you've hit a safety limit designed to prevent accidental overspending and protect against fraud. These limits are triggered when you reach €100 or €4,000 in translation costs within a month. When this happens, you're required to make a payment before continuing. The amount you pay will be deducted from your end-of-month invoice.
Do you see a "Get more credits" message? If so, clicking it should redirect you to the payment options.
To proceed with the payment manually:
1.Open a page or post with untranslated content.
2.Click the "+" icon to add a translation.
3.If you're out of credits, ATE will display a "Not enough credits" message with a link to "Get more credits."
4.Click the link to view and complete the payment.
Let me know if you're able to access the payment options or need further help.
I don't understand why there would be overpayment of credits. Please have the technical team member contact me asap so this can get resolved right away. Why is this so complicated, I have installed the plugin and signed up for the Agency account, shouldn't that be enough credits to cover the translation of an 8 page website? Please respond ASAP. Is there anyway I can speak to someone on the phone?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello there!
Could you please allow me access to the site and let me know a page where the design is incorrect and where to look, please? even a short video will suffice if it's easier and faster for you.
I have enabled the credential fields so I can access and try to figure out what happened since what happened to you is definitely not normal.
And no, we don't offer phone support but I'll do my best to be as fast as possible. Please do be aware I'm located in Italy (GMT +2) so if your timezone is too different from mine, you can let me know and I'll reassign the ticket to someone near yours.
I responded to your request for private access to the site but I don’t see my reply in this thread. Is that because it was done in a private secure form? I just want to make sure you got my responses and WordPress login credentials that I created for you.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
The main issue you have is that you are using a page builder called "tatsu" that is not compatible with WPML. this doesn't mean that it won't work, but you can't use the WPML translation editor to translate them!
That's why they are notworking correctly, because our system is actually preventing you to waste money by translating a bunch of code.
In many cases it managed to pick up text and translated that but it will not really use it correctly because, again, it's not compatible with that plugin.
Now, I'll wipe out that debt as an exception but please know that if the tatsu editors do say they are compatible with WPML, then they are responsible to handle these issues. they can get in touch with us, but we can't be responsible for what they say.
This is all I did on your site, in case you want to see it(it's a bit long but you can speed it up): hidden link
I have removed all the extra pages "Kuhusu Sisi". How do I disable the WPMLTranslation Editor? Is it locate in Settings > Translation Editor? And then I switch from Advanced Translation Editor to Legacy Classic Translation Editor?
Then if I am manually creating the language translation for each page, should I creae a clone before I click on the Englush version of the page? So for About Us, I can hover over the title and then click "clone" to create a clone first and then click "edit?
Or do I not need to create the clone and just open the About Us page under Edit, then click the "duplicate" box there?
I am very lost about how to create manual translations and creating the duplicate inside the editor. is there a detailed video on how to actually do this? Also, will I need to use Google Translate to find the manual translations of all the words inside each page and post?
If you could please just do one of the languages in one of the pages, just to show me how to actually do it, and then save it, so that I can see how it's done. I have no clue what I'm doing. HELP PLEASE!
Also, regarding the refund, you were able to refund all the credits for automatic translation that we purchased?
Thank you so much for your prompt response Alejandro!
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
You disable it by going to a page that uses the page builder and in the "languages" section, you can select the "native editor" option.
If you check minute 11:50 of the video I sent you earlier you'll see exactly how to do it, directly on your site 😀 you can see it directly with this link (it's already in that part) -> hidden link
You mentioned:
I can hover over the title and then click "clone" to create a clone first and then click "edit?
I think you meant "duplicate" but yes, that's a good strategy, it will save you time.
Would it be easier if I did this directly to one of your pages? You can tell me which one and I can do it and record myself so you can see the entire workflow.
I tried to edit the page as you said by going into the WordPress editor and toggle over to the native editor, but there was no "duplicate" box to check EXCEPT for only on the About Us page and ONLY for Swahili, which once I clicked it, nothing happened. All the other languages for all the other 8 published pages, there is no "duplicate" check box, and they all only have a "pencil" icon next to the language.
I have included my video here: hidden link
Also, if there was a "duplicate " check box or a "pencil" icon, what is the next step after that? Because when I click inside "Tatsu" editor, there is no place to add manual language translations.
Also, in addition to the 8 pages.... how would I translate the language of the 9 posts, 1 contact form, and the Tatsu header and Tatsu footer? The Contact form is created with WP Forms and the Tatsu Header and Tatsu footer are located in the WordPress dashboard underneath Tatsu > Header and Tatsu > Footer (screenshot attached).
That would be SO amazing if you could perform the manual translation from beginning to end for one of the pages & the Tatsu > header in real-time and record it for me, just so I can see the process from beginning to end and then I would not have to bother you anymore. haha. 🙂
Thank you so much Alejandro, you've been very responsive and helpful and I truly appreciate your professionalism and expertise!
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Hello,
I see what you mean and that's actually expected. You can only duplicate a page when it hasn't been translated. Once it's translated you can overwrite it with the original from the original language.
You can see how i tried to do it here: hidden link
However, you have a problem with you cache, I Think it's caching your queries which makes that duplicate feature not work and it also makes the site work in a weird way. If I want to install a plugin, i get a "couldn't install the plugin" error, but then it does install it. I bet if you disable your server-side cache you'll end up seeing everything working, which will confirm the problem has to do with that.
This just means that your server-side caching is being quite aggressive. What is exactly the type of cache you're using? and is it possible to ask your hosting to tweak its configuration or to allow exclusions? maybe they can tell you how to do it and we can find what to exclude about WPML?
This is affecting your entire site, with WPML included, of course.
