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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to activate the OTGS installer plugin to upgrade the WPML plugins.

Solution:
The OTGS installer plugin is only necessary when installing the WPML Multilingual CMS plugin. Once you've activated WPML Multilingual CMS, there's no need to activate the OTGS installer plugin since it provides the same functionality.

If you've registered WPML on your site, you can update it by going to the Plugins >> Add New page, clicking the Commercial tab, and then hitting the “Check for updates” button.

Relevant Documentation:
https://wpml.org/faq/install-wpml/#checking-for-updates

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Noman 1 year, 3 months ago.

Assisted by: Noman.

Author Posts
November 29, 2023 at 11:53 am #14950131

robertH-62

How I can upgrade WPML to the new version? OTGS Installer I can not activate
Thank you
Robert

November 29, 2023 at 12:40 pm #14951029

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. The OTGS installer plugin is only necessary when installing the WPML Multilingual CMS plugin. Once you've activated WPML Multilingual CMS, there's no need to activate the OTGS installer plugin since it provides the same functionality.

If you've registered WPML on your site, you can update it by going to the Plugins >> Add New page, clicking the Commercial tab, and then hitting the “Check for updates” button. For more details, check out this screenshot:
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Here is a doc for more details:
https://wpml.org/faq/install-wpml/#checking-for-updates

Please let me know if this resolves your issue or if you need further assistance with this issue.

Thank you

November 29, 2023 at 12:53 pm #14951185

robertH-62

Prefect