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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 33 replies, has 0 voices.

Last updated by Kor 4 hours, 15 minutes ago.

Assisted by: Kor.

Author Posts
June 24, 2025 at 9:59 am #17164147

jeromeL-18

Background of the issue:
I am trying to prevent my website from automatically switching languages. I have added the 'do not auto translate' line to the WP config file, but the issue persists.

Symptoms:
The website's homepage is incorrectly switching from English to French despite settings to prevent auto-translation.

Questions:
Why is the homepage still switching languages despite the configuration?
Can someone from the team log in to our account to investigate the issue?

June 25, 2025 at 1:11 am #17166974

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. Could you share your Website URL here so that I can check?

Also, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps:
https://wpml.org/faq/provide-debug-information-faster-support/
In short:
- Go to "WPML > Support > Debug Information" (link)
- Copy the Debug Information from there.
- Find the private field I activated and paste that information.

June 25, 2025 at 11:44 am #17168962

jeromeL-18

Please can we book a call to share screens and go through this because we've opened like 5 tickets now and this issue still persists. All the settings seem to be correct, there is no reason why our pages should automatically be changing language, and we were told this was a "known issue" that was "fixed" in the latest version, except it certainly isn't fixed.

June 25, 2025 at 11:50 am #17168984

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Unfortunately, we don’t offer screen sharing for support. However, you’re welcome to use our live chat so we can troubleshoot the issue together. Could you start a new chat and let us know what’s not working on your website?

July 3, 2025 at 8:32 am #17195817

jeromeL-18

Hi,
Hope you are well.

We still have issues with our pages; the same pages keep changing languages, and we don't know what to do anymore. We tried everything you suggested, we added the code you suggested, and nothing helps.

Can we please give you access to our backend so you can have a look? This can't continue.

July 3, 2025 at 10:05 am #17196442

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Yes, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

July 8, 2025 at 12:04 pm #17213617

jeromeL-18

Hi I just gave access to our back end, but forgot to ask if it's possible to work on it in the hours of 15-18:00, as I know that some of your work might affect the website.

Thank you.

July 8, 2025 at 2:23 pm #17214575

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked your WPML configuration and all seems fine. Also, I visited your homepage hidden link and I'm not being redirected. Could you check using the incognito browser mode on your end?

July 16, 2025 at 2:07 pm #17242403

jeromeL-18

Hi, hope you are well.

Thank you for checking.

The website keeps changing languages.

So in the image attached that I just took from an incognito window, you can see that we are in the original page which is suppose to be in English and is now in FR.

If we can't find a solution we will need to change plugins as this is now looking bad into our branding, google search and to our clients.

Screenshot 2025-07-16 150508.png
July 16, 2025 at 2:19 pm #17242471

jeromeL-18

Just so you know I changed back to English as I can't leave it in FR.

July 16, 2025 at 2:52 pm #17242780

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've tested this in incognito mode with the cache disabled, but I'm still not being redirected to the French language as shown in this screen recording: hidden link .

Could you please test this on a different PC or mobile device and let me know if you experience the same issue?

In the meantime, please make a full backup of your site and try deactivating the following plugins, as they might be interfering with the redirection:

Performant Translations

Redirection

LiteSpeed Cache

Let me know if the redirection works correctly after deactivating them.

July 16, 2025 at 3:17 pm #17242862

jeromeL-18

Hi,

I am sorry we might have not express ourselves correctly.
Its not that the pages redirects you to the FR site, is that after some hours or a day the English home page and the clients page change to French even if they are in the English version.
It's like there is a bug that after a certain amount of time it just mixes the languages, because as well it not all the home page that changes. Some sections are still in english and other ones in French. It's like a glitch.

I will try to record a video the next time it happens and share it/ let you know.

I will try disactivate the plugins, but it has nothing to do with redirects its just changes the language alone at some point through the day or after a couple of days.

July 16, 2025 at 3:19 pm #17242871

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Please share a screen recording of the issue when it happens. In the meantime, try deactivating any plugins that do not break the layout of the Website. This will help us identify which one is causing the issue. Make sure to create a full backup before making any changes if you haven’t already.

July 17, 2025 at 9:11 am #17244580

jeromeL-18

Hi,
Hope you are well.

find here a video showing the the home page has change to FR language even if its on the EN language environment.

hidden link

I need to turn it back to english. I will try to leave it like this for 15 minutes for you to check, but you have the video.

July 17, 2025 at 9:30 am #17244698

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I can now see the issue on the English language homepage. I reviewed the page revision here:
hidden link

It shows that the contents were modified about an hour ago, as seen in the attached screenshot.

Could you let me know what changes you made to the website earlier today?