WPML could not load configuration files, which your site needs, 403, possibly Cloudflare

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Documentation request

This topic contains 5 replies, has 0 voices.

Last updated by Christopher Amirian 5 days, 11 hours ago.

Assisted by: Christopher Amirian.

Author	Posts
January 26, 2025 at 11:34 am #16634893
dmitrijsH	Background of the issue: I am using WPML in a normal way on my site hidden link. From time to time, a warning appears in the WP dashboard. Symptoms: WPML could not load configuration files, which your site needs, 403, possibly Cloudflare. Questions: In the logs I see: code: 403 message: Forbidden body: I suppose that it must be linked to the fact that we have recently enabled Cloudflare's managed challenge for the countries other than our place of origin. Please let me know how I can fix it. What do I need to enable in Cloudflare?
January 26, 2025 at 12:41 pm #16635136
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you for contacting WPML support. It is possible that the connection to WPML is blocked by the module you have mentioned. Please contact your hosting support and ask them to add the following domains to the whitelist: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net I also suggest you delete the current sitekey and register your site with a new sitekey and check this issue again. Refer documentation: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ https://wpml.org/faq/install-wpml/#unregister https://wpml.org/faq/install-wpml/#register Thanks.
January 26, 2025 at 1:56 pm #16635248
dmitrijsH	Hello, Thank you for your reply. I can add certain IPs as an exception to the firewall of Cloudflare. Please let me know which IPs I should add. Kind regards,
January 28, 2025 at 12:37 pm #16641650
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Unfortunately, there is no IP that can be shared due to the fact that we use dynamic IPs on our server. We can only share the domain name that you can whitelist to your firewall. Thanks.
February 5, 2025 at 7:42 pm #16672801
dmitrijsH	Thank you! I will try to figure out how to do it.
February 6, 2025 at 3:36 pm #16676306
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Sure thanks.