Hello, so i tried to access the woocommerce brands or categories (backend) for edit purposes and it returned a critical error page.
I also found the following error logs.
[09-May-2023 13:23:33 UTC] PHP Warning: foreach() argument must be of type array|object, null given in sitepress-multilingual-cms/classes/notices/class-wpml-notices.php on line 480
This warning should not cause any issue with your site.
Warnings and Notices in WordPress will not cause your site's function to halt at any time therefore they do not pose a threat to the way your site or plugins are functioning.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. By providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
This is the full fatal error that is triggered by WooCommerce but it does resolve with WPML disabled indeed.
Do I have your permission to migrate the site to our Cloudways staging environment? It is private, secure and it will allow us to test without the risk of testing on a live site.
[12-May-2023 19:47:45 UTC] PHP Fatal error: Uncaught TypeError: array_search(): Argument #2 ($haystack) must be of type array, null given in /home/ministry/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php:540
Stack trace:
#0 /home/ministry/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php(540): array_search()
#1 /home/ministry/public_html/wp-includes/class-wp-hook.php(308): Automattic\WooCommerce\Admin\API\Reports\PerformanceIndicators\Controller->format_data_value()
#2 /home/ministry/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#3 /home/ministry/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php(437): apply_filters()
#4 /home/ministry/public_html/wp-includes/rest-api/class-wp-rest-server.php(1181): Automattic\WooCommerce\Admin\API\Reports\PerformanceIndicators\Controller->get_items()
#5 /home/ministry/public_html/wp-includes/rest-api/class-wp-rest-server.php(1028): WP_REST_Server->respond_to_request()
#6 /home/ministry/public_html/wp-includes/rest-api/class-wp-rest-server.php(442): WP_REST_Server->dispatch()
#7 /home/ministry/public_html/wp-includes/rest-api.php(410): WP_REST_Server->serve_request()
#8 /home/ministry/public_html/wp-includes/class-wp-hook.php(308): rest_api_loaded()
#9 /home/ministry/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#10 /home/ministry/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
#11 /home/ministry/public_html/wp-includes/class-wp.php(399): do_action_ref_array()
#12 /home/ministry/public_html/wp-includes/class-wp.php(780): WP->parse_request()
#13 /home/ministry/public_html/wp-includes/functions.php(1334): WP->main()
#14 /home/ministry/public_html/wp-blog-header.php(16): wp()
#15 /home/ministry/public_html/index.php(17): require('/home/ministry/...')
#16 {main}
thrown in /home/ministry/public_html/wp-content/plugins/woocommerce/src/Admin/API/Reports/PerformanceIndicators/Controller.php on line 540
I have attempted to do the migration but it's failing due to the size of an old error log.
If possible, try the following:
go to wp-content/debug_2.log and delete it -> currently it's 16GB
Additionally, I did try to migrate using a duplicator package but this is not working as expected at the moment. Please let me know once the file has been removed and I will proceed again
Thank you, I was able to create a duplicator package to test locally.
In the local environment, I am able to access the brand's area without getting an error. The only difference between the local environment and your site is that Wordfence is disabled.
- Please try with Wordfence deactivated and let me know your results.
- Do you currently have a way of testing on a local or staging environment?
If that is possible that would be great at the moment I have only been able to test on a local environment where I cannot reproduce this issue to further work on it.
