This thread is resolved. Here is a description of the problem and solution.
Problem:
You bought 40,000 credits but cannot add them to one of your accounts because the pay-as-you-go feature is disabled. You are also unsure why you can't add prepaid credits to your account.
Solution:
1. Ensure that your site is using the correct site key. If there have been changes to your server, domain provider, or site URL, you need to register WPML again.
2. Verify that both of your registered sites are visible on your WPML account page. You can check this by visiting https://wpml.org/account/. This is also the page where you should be able to assign the credits to each site.
3. If there are any failure messages when trying to assign credits, please check for any active subscriptions and ensure that credits can be assigned individually to each site.
4. If the site is registered under someone else, such as a developer, please contact them to have the site removed from their registration.
If these steps do not resolve your issue or if the information provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
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