Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: ,

This topic contains 10 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 2 months ago.

Assisted by: Long Nguyen.

Author Posts
October 3, 2023 at 2:47 am #14501205

antoniusP-2

Dear Mr. Long Nguyen,

Glad you are back; the problems are solved [for now], and hope you enjoyed your free time.

Some comments [on the 4 new pages]

= the ATE often does not show all content
= search content and slug = often not translated [I changed it for the 4 new pages, which are]: = UK Default pages
= now solved [but check ATE on these pages [all ATEs are different in what fields they show!
= sometimes ATE shows = RM fields = sometimes not [for sure on product pages]
= Nothing is consequent, and what goes okay will be ruined in the end [I think by the auto updates of translations]

I think this is a VERY SERIOUS concern!!! Look at the new split problem [above does not make sense, what now happened, see below = new SPLIT problem is a BIG BUG, ATE does not show content [it was fine in the past, and now pages are party UK default = only 2 examples [I can not check each week, all 60 UK Pages. I think [you have a copy of the site, but you need to get the best development look at this; this is not ONLY TIME-consuming for you and me [it is just ruining and a worthless attempt to have a site with GOOD Translation [not which after 1 or 2 weeks are destroyed again].

A] Hitoy Cerere [check WPML NL ES DE Pages] = now solved
hidden link
hidden link

B] Private Snorkeling
hidden link
hidden link

C] Ara | Gandoca Manzanillo
hidden link
hidden link

D] Jaguar | Waterfalls
hidden link
hidden link

IMPORTANT NOTES ABOUT THE WPML “ATE”, on these pages

= they often do not show the same fields | all field [this is not consequent = something is not okay! With the ATE and WPML!
= complete not consequent [sometimes ATE shows, for example, Keywords on a product page | other page ATE does not even show those keywords [with the above examples, in 50% not translated = I did it myself [my site is simple, this was okay, I am 100% sure, something is BIG TIME, not okay with WPML and AUTO updates!!!
= keywords often not translated
= slugs not translated

All these problems are fixed, at this moment for now! I expect those to come back.

!!!
I opened a NEW SPLIT TICKET, which showed [again], something that was okay, just an example, = see below:
!!!

[SPLIT = new problem = problems appear “over and over again”]

It seems that all the time, new problems appear; for another example, see the two tour pages [below]. These were fine; now part [see screenshots is in UK Default again = these are just examples.

Example 1: Rainforest Night Tour

Part of the content is UK Default Language again: see the WPML translations [all these pages were fine]

Top Rainforest Night Tour Of Costa Rica | #1 Near Limon (tourguide-costarica.com)
hidden link
hidden link
hidden link
hidden link

Example 2: Horseback Riding

Part of the content is UK Default Language again: see the WPML translations [all these pages were fine]
Best Horseback Riding In Costa Rica, Limon, #1 Guides (tourguide-costarica.com)
hidden link
hidden link
hidden link
hidden link

See screenshots. Part of the WPML translated pages is in UK Default again [this time = content], and this content does not show up in the ATE!! These are just examples of pages that were fine with WPML translations, and not part of the page is UK Default again [see screenshots], and the content is EVEN NOT in the ATE.

I am sorry, all the time, something goes wrong! This is, again, a strange example! I would like to have this investigated; how this is possible [old pages, not touched]:

See screenshots, for example.

Regards,
TT

= I am getting tired; these pages were fine of the new SPLIT problem; how can this happen
= Why does an ATE show on some pages or product pages [all fields], and some 80% of the content
= and why are pages, which were fine, with WPML, getting destroyed again

This is not a way of working. I like [and I hope you will manage in contact, but take this very seriously = something is NOT OKAY on the WPML site [and these things are VERY unreliable], which makes WPML unpredictable [complete!].

There should be an explanation [if I look further, I am afraid I can open 20 SPLIT tickets]. It is time [you can copy the site to investigate why this is happening thoroughly].

I know, I have been out of a job already for a long time [but I hate to find things going wrong, which were working all the time]. I get stressed, it is not logical what happens.

For example, compare the ATE of 10 pages and products [and you will find completely different fields], which is NOT OKAY.

This means there are giant BUGS within the ATE and with WPML [at least with my site = but for sure, this is a simple site; this is something structural!], something I do not like to state, but I am 100% sure!!!

I hope you will understand my position.

Regards and sincerely.
Ton TT

PS [I am glad you are back, but this is not a SPLIT thing anymore], it needs ALL to be checked and resolved [not for 1 day or 1 week]

October 3, 2023 at 2:54 am #14501209

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I understand the issue you are having. To be honest, I'm not sure why this happens or what causes the issue. But simply, I edit the page > make a small change to the content in English language > Save changes > Update the translation > Then that content is displayed in ATE as well.
After completing, the translation content is displayed in the German language. You can recheck this page hidden link

If you know how to replicate the issue with clear steps, I will take a further investigation and escalate it to our 2nd tier support.

Thanks.

October 3, 2023 at 3:23 am #14501231

antoniusP-2

Dear Mr Long Nguyen,

If you open product pages [some show RM some not], not much to replicate there.
And of those who did [for example keywords, are still in English, adapted it for the working pages.

I think the split problem [new] provides also insights, as these were all fine:

= see Rainforest Night and WPML pages
= see Horseback

and these are much more.

For the solved pages, you will find [see the 4 new pages I sent you [problems solved for the moment, some have RankMath, some do not, some have the button, and some do not.

I can not replicate complete WPML.

Regards,
TT

October 3, 2023 at 7:00 am #14501547

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

It's really difficult to fix an issue that is not replicated with clear steps. For now, you can follow the workaround that I shared above to update the page in English language and update the translation.
I've split the previous ticket into a new one for the issue with RankMath, you can update the RankMath issue there. Here is the ticket URL https://wpml.org/forums/topic/a-larger-part-does-not-translate-the-rankmath-seo-stuff/

Thanks.

October 3, 2023 at 11:10 am #14503731

antoniusP-2

Dear Mr. Long Nguyen,

Enclosed is the list, see the Dropbox file, with content that was translated correctly, and suddenly, is party English, I expect, the red ones are already not okay some see the first 5 are okay, and the one in purple for sure goes the same direction.

hidden link

I think, this happens, as I changed the UK content [deleted the pricing], and not sure when WPML start translating.

It seems no problems with the new pages

Regards,
TT

I am waiting, for WPML to be translated | and updating the rest. That might replicate the issue. That should go periodally and automatically. This is old content where only 1 paragraph has changed [deleting the pricing on tour pages.

#1 till # 5
rest is problems
# 6 till #14

new pages are solved [2nd tab = 4 tours] = are okay

Regards,
TT

Rainforest Night Tour NL WPML was okay NOW parly UK default party NL ATE does not show this content.png
Rainforest Night Tour ES WPML was okay NOW parly UK default party ES ATE does not show this content.png
Rainforest Night Tour DE WPML was okay NOW parly UK default party DE ATE does not show this content.png
Hroseback Page Tour DES WPML was okay NOW parly UK default party ES ATE does not show this content.png
Hroseback Page Tour DE WPML was okay NOW parly UK default party DE ATE does not show this content.png
October 4, 2023 at 2:38 am #14509163

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I see the issue. Please follow the workaround that I shared above https://wpml.org/forums/topic/a-part-of-page-content-revert-back-to-english-language/#post-14501209
- Edit the page in the English language
- Make a small change to the page title or content
- Save changes
- Update the translation

After translating all pages completely into second languages, you can try to adjust or make any changes to replicate the issue and let me know how to do that.

Look forward to your reply.
Thanks

October 4, 2023 at 12:56 pm #14513253

antoniusP-2

Dear Mr Long Nguyen,

[SPLIT ISSUE = PAGES PARTLY UK DEFAULT CONTENT]

REPLICATION OF THE ISSUE = Test Page

Tour page = Name [Uvita Island Tours] – see the WP Dashboard = Pages = select Uvita Island Tours

hidden link = UK Default
NL [Dutch]
hidden link
De [German]
hidden link
ES [Spanish]
hidden link

A]
First, I made a slight change in the title, a space [a space], and I updated the translations [still UK Default content = party] = WPML NL DE ES

It does not work!

B]
For the second attempt, I take this tour as an example:

I changed the Title from Uvita Island Tour to Uvita Island Tours [so I added the Tour[s] = the letter s from [tour] to [tours]

= I'm not too fond of this [as I do want to change ALL Title = that besides [I like the empty space [which worked in the past]!
= Anyway, yes, it works; content is back again [in the WPML translated Languages [NL DE ES]

C]
Now the “replication” of the problem [you can try this yourself, and see what happens on this page]

I changed the part text of tour guides:

A.
Our guides are genuinely local and experienced tour professionals. They harbor a sincere and profound passion for nature and wildlife, deeply respect Costa Rican culture, are thoroughly prepared, and are licensed by the ICT (Costa Rican Tourism Institute).

=
Change this text on this page to | or you can add this content on this page = for the replication of the problem
=
"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum."

After I changed this text within the DIVI Page [test page = Uvita Island Tours]

Again, all content is partly in the UK default

D]
Another problem, okay, this has to be solved, as it is “NOT” a feasible way of working to change [with Minor Edits] the UK default page each time [some part of the UK default pages “is altered”. Why not? I have 16 tour pages at the moment with 3 languages. It takes for each EDIT hour [with waiting time, perhaps a day], to let it work this way.

E}
Another thing I wonder, please could you explain, if content in the UK default is changed = WPML should automatically adapt the WPML translated pages. That should be the case. Imagine a webshop or site with 1.000 pages and products. So my question is, how does this work, …

F]
How can I – select all these pages in BULK, with WPML, so that is SAVES time

= I do not mean, overwrite = or translate ALL content again [that would be VERY expensive], and of course not feasible.

I hope [you can access the website, and try this yourself, which might help, to replicate the ISSUE. I only did 1 page now of course, [as it will take me a day [to get these wrong translation, correct again. And I do not like the minor EDIT thing, as it simply takes TOO much time.

I will contribute, to find the solution. Let us try this with this test page.

Regards,
TT Ton

October 5, 2023 at 1:46 am #14516133

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here are some steps I try to replicate the issue on this page hidden link

1. I see the partly content English in the Dutch language. Then I make a small change to the page content > Save changes > Update the translation. And in the Dutch language, all content is in Dutch.

2. I replace the text:

"Our guides are genuinely local and experienced tour professionals. They harbor a sincere and profound passion for nature and wildlife, deeply respect Costa Rican culture, are thoroughly prepared, and are licensed by the ICT (Costa Rican Tourism Institute)."

with this one as you said:

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat."

save changes, but do not see that issue. Here is a screen record of step 2 hidden link

Am I missing something? Can you please share a screen record of steps you do on your site?

Regarding additional questions:

1. If you want to translate the pages automatically after saving changes, please go to WPML > Settings > Translation Mode: Translate Everything Automatically.

2. If you want to use the current mode and send pages to automatic translation in bulk, please go to WPML > Translation Management > Select pages in bulk and send them to translation.

Refer documentation
https://wpml.org/documentation/automatic-translation/
https://wpml.org/documentation/automatic-translation/automatically-translating-multiple-translation-jobs-in-bulk/

Look forward to your reply.
Thanks

October 5, 2023 at 9:25 am #14518679

antoniusP-2

Dear Mr Long Nguyen,

When I select pages, WPML Translation Management, it [I think, translated [ALL CONTENT OF PAGE again, which costs many credits, instead just the [changed tecxt]

That is not feasible; what do I do wrong?

Is that not correct?

Regards,
TT

WPML select 2 pages Bulk = all page is translated not just the changes Credits Waste screenshot 1.png
WPML select 2 pages Bulk = all page is translated not just the changes Credits Waste screenshot 2.png
October 5, 2023 at 4:09 pm #14522207

antoniusP-2

Dear Mr Long Nguyen,

Thanks for your helpful feedback. Many thanks!

I manually translated 18 of 19 pages, and it worked, with two [empty spaces].

I did 1 page with the second method, the page [Cahuita Night Tour]; the problem is that the complete page is translated [which cost credits for the total pages, while I only needed to solve [the altered part].

Is there a way of doing that, .....? custom I need [as I sometimes publish pages [which are not allowed for translating]

So the bulk, this should be possible [without] translating [all over again a new page]; if not, that would be something which saves time [nog I edited 18 multiple three languages manually, just for one essential paragraph].

I checked everything, and it seems all is working fine now [I hope it stays this way = I will not change anything soon on these 19 tour pages [so I shape - that also with updates], it stays like this.

Regards,
Ton TT

Ps.

The Rankmath issue, I will come back to you [working on it]

October 6, 2023 at 1:34 am #14523609

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Glad to hear it works on your side. Regarding the credits to translate all content on a page:

the problem is that the complete page is translated [which cost credits for the total pages, while I only needed to solve [the altered part]

I checked on our server and did not see that, only some changed segments are translated. For example this page hidden link
screenshot hidden link

there are some segments that are translated automatically and the rest are matched from translation memory. You can also go to your site admin area > WPML > Translation Management > Tools tab > Automatic translation usage reports, to download the report file and see how many credits are used to translate a page.

Look forward to your reply.
Thanks