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This thread is resolved. Here is a description of the problem and solution.

Problem:
I have two questions:
1 - I translated a page created with Porto template builder with automatic translation, but there are fields that were not translated. I had to manually translate them myself.
2 - I was charged $0.92 for the translation of a single page, which is too expensive. I need to automatically translate about 200 identical pages, but I don't want to pay around $180. I need help optimizing the translations to reduce the cost.

Solution:
1- To fix the untranslated fields, you need to register the custom fields in the XML configuration file. You can follow the step-by-step guide provided in this documentation: [link to documentation]

2- For the pricing issue, I recommend changing the translation engine from DeepL to Microsoft Translation Engine, as it costs only 1 credit per word compared to 2 credits per word. You can do this by going to WPML -> Translation Management -> Tools tab and turning off the engines you don't want to use.

Relevant Documentation:

How to register page builder modules and theme options: https://wpml.org/documentation/translating-your-contents/page-builders/how-to-register-page-builder-modules-and-theme-options/
Automatic translation pricing and estimation tool: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 10 replies, has 2 voices.

Last updated by Elsa Soares 1 year, 11 months ago.

Assisted by: Ilyes.

Author Posts
April 11, 2023 at 7:56 pm #13449933

Elsa Soares

I have two questions:

1 - I translated a page created with Porto template builder with automatic translation and it happens that there are fields that were not translated.
Afterwards I had to do the manual translation myself.

2 - I was charged $0.92 for the translation of a single page, which is an exaggeration. I need to automatically translate about 200 identical pages, but I'm not willing to pay about $ 180. I ask that you tell me how to optimize these translations in order to have a much lower cost.

Obs. Since the site is still in production, I need to provide the credentials to access the wordpress cpanel, so that I can verify this situation.

Image attached.

April 11, 2023 at 7:58 pm #13449961

Elsa Soares

Attached image

Correction to my observation:
Obs. Since the site is still in production, I need to provide you the credentials to access the wordpress cpanel, so you can verify this issue.

untranslated_content_screenshot.jpg
April 12, 2023 at 8:39 am #13453099

Ilyes
Supporter

Languages: French (Français )

Timezone: Pacific/Easter (GMT-06:00)

Hello Elsa,

Thank you for contacting WPML support team,

1- Regarding your automatic translations, which elements weren't translated? And how did you translate them (a step-by-step guide would really help along with screenshots)

2- If you are using the Advanced Translation Editor to translate your pages, rest assured that it has a built-in translation memory, which saves your previous translations and applies them automatically when you work on pages with similar content.

For the price, Would you please share your access to your test site, I need to check your translation history,

It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/

If you do not see the form below, please do not enter your credentials, as they will be publicly exposed:

hidden link

For your privacy and security, please ensure that you make your reply a private one.

Looking forward to your reply,

April 13, 2023 at 7:57 am #13461923

Ilyes
Supporter

Languages: French (Français )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

For the pricing, I can see that you used around 3000 credits for your page translation as you translated it to 3 different language, please refer to this history : hidden link

And that you are currently using DeepL as your translation engine, which costs 2 credits per word. I would suggest changing it to Microsoft translation Engine, as that one only costs 1 credit per word, to do this:

- Go to WPML → Translation Management and click on the Tools tab.
- Expand the Automatic translation engines tab.
- Turn off the engines you do not want to use.

---

For your untranslated fields, these fields seem to be “custom fields” as they are coming from a page builder, Could you please specify which page is that as I cannot understand Portuguese. (A link would be great)

Thank you,

April 13, 2023 at 10:15 am #13463171

Elsa Soares

Hi,

Thanks for your reply.
I just did the translation for the English language as you can check. And for that I was charged for 0.92.
Just go to Porto templates builder to BSR1 page. Then you can see two 'Custom Heading' sections and that all content was not translated with Advanced Translation Editor, but by me.

screenshot.jpg
April 13, 2023 at 2:46 pm #13465949

Ilyes
Supporter

Languages: French (Français )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

I noticed that those modules were not detected by WPML, to fix this, please register them first by adding them to the XML configuration file.

It is easy to understand, and you can refer to this detailed documentation on how to do it:

https://wpml.org/documentation/translating-your-contents/page-builders/how-to-register-page-builder-modules-and-theme-options/

And for the automatic translation pricing, I recommend you check this page, it contains answer to how the pricing is calculated and a tool to have an estimate on how much would a translation cost : hidden link

https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

I hope this helped you,

April 13, 2023 at 8:55 pm #13468513
Elsa Soares

Hi,

Thanks for you reply.

I ask you to copy and paste it for me, as I'm having difficulties to know the exactly code to pick up.

[vc_row full_width="stretch_row" css=".vc_custom_1645868714650{padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f1f1f1 !important;}"][vc_column width="2/3"][vc_custom_heading text="BSR 1" font_container="tag:h1|text_align:left|color:%23daa952" google_fonts="font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:700%20bold%20regular%3A700%3Anormal" css=".vc_custom_1653460100452{padding-bottom: 0px !important;}"][vc_column_text]

Perfeito para pequenas torrefações e até laboratórios de torrefação, o BSR 1 de operação manual é ideal para testar torras e replicá-las numa maior escala.

Um suporte de mesa está disponível para colocar o torrador em cima.

[/vc_column_text][vc_custom_heading text="CARACTERÍSTICAS PRINCIPAIS" font_container="tag:h3|font_size:25|text_align:left|color:%23808080|line_height:1.5" google_fonts="font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal" css=".vc_custom_1646494561022{padding-top: 10px !important;}"][porto_info_box icon_size="20" icon_border_radius="500" icon="fas fa-check" title="Torrador de alta qualidade com componentes de ferro fundido" icon_color="#daa952" title_font_color="#000000" subtitle_font_porto_typography="{``family``:``Default``,``variant``:``Default``,``font_size``:````,``line_height``:````,``letter_spacing``:````,``text_transform``:``none``}" title_font_porto_typography="{``family``:``Default``,``variant``:``Default``,``font_size``:``14``,``line_height``:````,``letter_spacing``:````,``text_transform``:``none``}"][/porto_info_box][porto_info_box icon_size="20" icon_border_radius="500" icon="fas fa-check" title="Tambor de torrefação com parede dupla e pás de mistura especiais" icon_color="#daa952" title_font_color="#000000" title_font_porto_typography="{``family``:``Default``,``variant``:``Default``,``font_size``:``14``,``line_height``:````,``letter_spacing``:````,``text_transform``:``none``}"][/porto_info_box][porto_info_box icon_size="20" icon_border_radius="500" icon="fas fa-check" title="3 motores IE2 Premium Efficiency separados" icon_color="#daa952" title_font_color="#000000" title_font_porto_typography="{``family``:``Default``,``variant``:``Default``,``font_size``:``14``,``line_height``:````,``letter_spacing``:````,``text_transform``:``none``}"][/porto_info_box][porto_info_box icon_size="20" icon_border_radius="500" icon="fas fa-check" title="2 anos de garantia" icon_color="#daa952" title_font_color="#000000" css_info_box=".vc_custom_1647859172973{padding-bottom: 20px !important;}" title_font_porto_typography="{``family``:``Default``,``variant``:``Default``,``font_size``:``14``,``line_height``:````,``letter_spacing``:````,``text_transform``:``none``}"][/porto_info_box][vc_btn title="Peça uma cotação" shape="rounded" size="xl" btn_fs="20" btn_fw="400" link="url:https%3A%2F%2Fjoper.pt%2Fproduto%2Ftorradores%2Ftorradores-de-loja%2Fbsr%2Fbsr-1%2F%23BSR1_form"][/vc_column][vc_column width="1/3"][vc_single_image image="8110" img_size="500*500"][/vc_column][/vc_row][vc_row css=".vc_custom_1645869185076{padding-top: 50px !important;padding-bottom: 50px !important;}"][vc_column width="1/2"][vc_single_image image="8080" img_size="large" el_class="white_image"][/vc_column][vc_column width="1/2"][vc_custom_heading text="ESPECIFICAÇÕES TÉCNICAS" font_container="tag:h3|font_size:25|text_align:left|color:%23daa952|line_height:1.5" google_fonts="font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal"][vc_column_text]

Não é nenhuma coincidência, e tem sido provado ao longo do tempo, que se pode destruir o melhor café do mundo durante a torra devido a maus equipamentos e técnicas. Em contrapartida, também se pode melhorar a qualidade de um café ao torrá-lo corretamente em torradores de qualidade comprovada e tecnologicamente avançada como os torradores da JOPER.

[/vc_column_text][vc_empty_space][porto_info_box icon_type="custom" img_width="48" icon_border_radius="500" icon_img="7135" title="Capacidade" subtitle="0,5 – 1 kg - aproximadamente 4 kg/hora" title_font_color="#000000" subtitle_font_color="#5e5e5e"][/porto_info_box][porto_info_box icon_type="custom" img_width="48" icon_border_radius="500" icon_img="7139" title="Torra" subtitle="12 - 15 minutos" title_font_color="#000000" subtitle_font_color="#5e5e5e"][/porto_info_box][porto_info_box icon_type="custom" img_width="48" icon_border_radius="500" icon_img="7143" title="Arrefecimento" subtitle="3 minutos" title_font_color="#000000" subtitle_font_color="#5e5e5e"][/porto_info_box][porto_info_box icon_type="custom" img_width="48" icon_border_radius="500" icon_img="7147" title="Gás" subtitle="Natural ou Propano" title_font_color="#000000" subtitle_font_color="#5e5e5e"][/porto_info_box][porto_info_box icon_type="custom" img_width="32" icon_border_radius="500" icon_img="11744" title="Medidas (C x L x A)" subtitle="1465 x 940 x 1180 mm" title_font_color="#000000" subtitle_font_color="#5e5e5e" icon_margin="{``top``:{``xs``:````,``sm``:````,``md``:````,``lg``:````,``xl``:````},``right``:{``xs``:````,``sm``:````,``md``:````,``lg``:````,``xl``:````},``bottom``:{``xs``:````,``sm``:````,``md``:````,``lg``:````,``xl``:````},``left``:{``xl``:``15``,``xs``:````,``sm``:````,``md``:````,``lg``:````}}"][/porto_info_box][porto_info_box icon_type="custom" img_width="32" icon_border_radius="500" icon_img="11739" title="Peso" subtitle="170 kg" title_font_color="#000000" subtitle_font_color="#5e5e5e" icon_margin="{``top``:{``xs``:````,``sm``:````,``md``:````,``lg``:````,``xl``:````},``right``:{``xs``:````,``sm``:````,``md``:````,``lg``:````,``xl``:````},``bottom``:{``xs``:````,``sm``:````,``md``:````,``lg``:````,``xl``:````},``left``:{``xl``:``15``,``xs``:````,``sm``:````,``md``:````,``lg``:````}}"][/porto_info_box][/vc_column][vc_column][vc_accordion active_tab="1" collapsible="yes" type="without-bg without-borders" use_accordion="true"].

Thanks

Elsa Soares

New threads created by Ilyes and linked to this one are listed below:

https://wpml.org/forums/topic/split-add-porto-modules-to-xml-file/

April 13, 2023 at 9:26 pm #13468647

Elsa Soares

I picked up the sentences that were not translated and reduced the codes:

For heading ---> [vc_custom_heading text="CARACTERÍSTICAS PRINCIPAIS"]

For info box title ---> [porto_info_box title="Tambor de torrefação com parede dupla e pás de mistura especiais"][/porto_info_box]

Pease confirm if this is correctly.

Thanks

April 13, 2023 at 9:41 pm #13468781

Elsa Soares

I just place the code:

[porto_info_box title="Tambor de torrefação com parede dupla e pás de mistura especiais"][/porto_info_box]

but wpml shows an error as start tag were expected (see image)
and there's no tags at this code on Porto builder's template

I need you to fix this for me

start tag expected not found.jpg
April 14, 2023 at 7:15 am #13471053

Ilyes
Supporter

Languages: French (Français )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

I would like to inform you that as per our Support Policy, we can only handle one issue per ticket. This approach allows us to focus on one problem at a time and helps other users find solutions to their queries faster.

Therefore, let leave this ticket for automatic translation price discussion and I have created a new ticket for you to address how to add modules to wpml-config.xml.

Here is the link for the new ticket : https://wpml.org/forums/topic/split-add-porto-modules-to-xml-file/

I will send you a response to that ticket shortly, you will receive an email notification.

Thank you for your understanding.