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This is the technical support forum for WPML - the multilingual WordPress plugin.

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Supporter timezone: Europe/Vienna (GMT+01:00)

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This topic contains 3 replies, has 0 voices.

Last updated by Bigul 2 days, 13 hours ago.

Assisted by: Bigul.

Author Posts
November 21, 2024 at 11:07 am #16428590

Sebastien

Background of the issue:
I am trying to create some traduction from French to English in Elementor by duplicating my pages. Elementor is up to date.

Symptoms:
I can only open Elementor in safe-mode

Questions:
Why is Elementor only opening in safe-mode?

Thank for your support
Benoit

November 21, 2024 at 11:13 am #16428601

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hi Benoit,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please share the following details to track the issue.

1) Does it happen with all your posts, pages, and templates in both the default and secondary languages?

2) Does it happen when WPML is inactive? (Please test this after creating a site backup)

3) Please share with us the WordPress debug.log(not WPML debug information) for collecting more details on this. Refer to the following pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

November 21, 2024 at 1:27 pm #16429192

Sebastien

Hi Bigul,

Thanks for your answer.
So it happened only when I try so edit a page on Elementor. They is a change until the WPML's update, I need to activate the safe mode, even in french. I used to have the problem in english only.
And as weel, it doesn't work when WPML in deactivate so my guess is that the plugin is finally not the problem.
I give you the debug.log in that link :https://pastebin.com/LwhzFMsE

Thanks again for your support
Benoit

November 21, 2024 at 5:35 pm #16430515

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hi Benoit,

Thank you for the updates and Debug log details. However, the Debug log shows no warnings or errors related to the WPML.

Maybe you are facing this issue because of compatibility conflicts. So to make sure if possible, please do the following steps.

a) Backup your site first [Mandatory]
b) Switch for a moment to a WordPress default theme like 2023 or 2024
c) Deactivate all the plugins that are not related to WPML
d) Then check the issue is existing or not
e) If the issue is gone, activate the plugins as a group of three or four to find which one has an interaction issue
f) Switch back to the original theme of the site

--
Thanks!

Bigul