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This topic contains 3 replies, has 0 voices.

Last updated by Noman 9 hours, 20 minutes ago.

Assisted by: Noman.

Author Posts
February 23, 2025 at 3:09 pm #16738104

arturK-30

Background of the issue:
I want to use my 90000 credits on my site hidden link.

Symptoms:
The app asks me to buy more credits because it says I have 'only 2000' credits.

Questions:
Why does the app say I have only 2000 credits when I have 90000?
How can I use my 90000 credits without buying more?

February 23, 2025 at 3:54 pm #16738191

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6 It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png
February 23, 2025 at 7:12 pm #16738537
arturK-30

Hi
I started to transplate but it doesn't work.
I marked "translate autamaticly" but it translated only a part of website.
Check the link, it should be translation Polish-->arabic:
hidden link

If it work like this, i am not interested in subscription and I would like to resigne and would like to refund

New threads created by Noman and linked to this one are listed below:

https://wpml.org/forums/topic/translate-automatically-translates-only-a-part-of-website/

February 24, 2025 at 4:15 am #16738911

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

As per our support policy, we address one issue per ticket to ensure focused and efficient assistance. Therefore, I’ve created a new ticket specifically for the automatic translation problem at: https://wpml.org/forums/topic/translate-automatically-translates-only-a-part-of-website/

If the credits assignment issue is solved, please mark this ticket as resolved and we will continue working on the above ticket for it.

Thank you for your cooperation