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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with WPML on their website where some words are not translated into Arabic, and some details are missing in the Arabic version of the property details section.
Solution:
1. We recommended following the steps in the WPML documentation to find and translate untranslated strings. For more details, visit https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
2. Ensure all steps are followed as described in the WP Residence theme's specific WPML guide at https://help.wpresidence.net/article/wpml-help/
3. We checked the site and found that the strings appear translated when accessing the site in incognito mode, indicating a cache issue. We advised the client to consult with the theme authors to resolve the cache issue caused by the theme.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

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This topic contains 16 replies, has 0 voices.

Last updated by masterP 4 days, 21 hours ago.

Assisted by: Carlos Rojas.

Author Posts
April 2, 2025 at 10:02 am #16886242

masterP

Background of the issue:
I am trying to use WPML on my site hidden link to switch to the Arabic version.

Symptoms:
When I switch to the Arabic version, some words do not appear. And some words are not translated

Questions:

April 4, 2025 at 12:36 pm #16897464

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Please follow the steps described in this guide: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ to find and translate the untranslated strings.

It is also recommended to make sure you followed all the steps described in hidden link

Regards,
Carlos

April 7, 2025 at 9:16 am #16903087

masterP

I made all the steps and the issue is not solved

April 7, 2025 at 10:37 am #16903625

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Please share the access credentials to the site in your next message that I have set private.

Confirm you created a full site backup that you can use to restore the site if necessary.

April 8, 2025 at 8:42 am #16907601

masterP

[REMOVED]

April 8, 2025 at 9:31 am #16908047

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the credentials.

I have visited the site and I can see all strings translated: hidden link

Can you share a URL where the issue can be seen?

April 8, 2025 at 9:59 am #16908229

masterP

you can see the issue in any page in property, when you visit the property page and switch to Arabic you can see some words in English, and I already translated the words in strings translated, also there are some words in Property Details not showing.

hidden link

and now I'm checking the website I Found another issue, when I click on languages in menu open different page

April 8, 2025 at 10:11 am #16908265

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Please finish the Arabic translation of this template: hidden link

April 8, 2025 at 10:58 am #16908652

masterP

Hi Carlos,
Thank you for your help and quick response.

Where would you like me to translate to Arabic?
Can you share a screenshot with me?

April 8, 2025 at 11:03 am #16908688

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi, sure!

Attached you will find a screenshot indicating where you need to click to update the translation.

FireShot Capture 115 - Edit Template “Property Template V1” ‹ Master Plan Real Estate FZE _ - [dubaimasterplan.com].png
April 8, 2025 at 11:08 am #16908726

masterP

Done, but only the page title needs to translate
Please see the screenshot.

Capture 1.PNG
April 8, 2025 at 12:00 pm #16909154

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thanks!

It seems there is a cache problem, because visiting the properties on incognito mode shows all strings translated: hidden link

April 8, 2025 at 12:33 pm #16909319

masterP

Thank you

There are some words that are not translated into Arabic
I translated them before
I put highlight on them in the screenshot

Capture 22.PNG
April 8, 2025 at 12:38 pm #16909339

masterP

Another problem, there are missing details in the property details section.

You can check the difference between the number of details in the ENG version and the AR version.

In the English version, there are 7 details, while in the Arabic version, there are only 3 details.

Capture 44.PNG
Capture 33.PNG
April 8, 2025 at 1:13 pm #16909578

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

This seems to be a cache issue, check the attached image.

FireShot Capture 116 - بن غاطي سكاي هول في الخليج التجاري، دبي - Master Plan Real Estate F_ - [dubaimasterplan.com].png