[Escalated to 2nd Tier] Order confirmation link shows mixed languages

Hello again Javier

I'm confused about the URLs you shared previously, because I don't arrive at the same when I go through the process of adding a product to the cart and proceeding to the checkout on your site, and when I do that—just go through the normal steps—the checkout page I arrive displays the translated texts correctly (see screenshot).

So what are those URLs you shared? How do you arrive at them?

Sorry for the delay getting back to you, it has proven quite time-consuming trying to replicate this problem. I found it difficult to get a consistent workflow on a clean test site where I could generate an Order with pending payment status to then return to and work with.

Now that I have that, and have understood what occurs, I'm inclined to say that it is expected, and this really isn't a problem at all.

The particular page that you arrive at, to complete the payment of a pending payment order, the strings that are shown on that page relating to the custom product attributes, but also some other texts like the chosen shipping option, are set at the time the order is made.

So, if on the front end the user is going through the checkout process and generates the order in French, then those texts are stored and subsequently displayed in French. Regardless of whether you go to the page to complete payment in French, or switch to English for this payment page, those texts would be displayed in French.

Similarly, if you go through the checkout process in English, then when the order is created those texts as displayed on that particular page will be displayed in English, even if, on that page you switch language to view it in French.

WooCommerce uses a particular template specifically for that page, and it outputs texts in such a way that they don't get updated when visiting the page in a different language. Even though the texts may have translations available (that are readily visible on other front-end pages).

I could escalate this and request that my colleagues see whether it is possible some way to make those texts translatable, but I want to check with you first if that is really necessary.

Unless you find different than what I've established on my test site, if a customer goes through the cart and checkout process on your site in French, and they later have to return to that page to complete payment, then the texts will be shown in French.

If another customer goes through the cart and checkout process on your site in English, and they later have to return to that page to complete payment, then the texts will be shown in English.

The only scenarios in which they would see the texts in a different language are if they use the language switcher having gone to that page to see the payment page in a different language, or if from the back end someone does what you show, going from the link on the order page and then manually changing the language part of the url.

What are your thoughts?

This will get fixed in a future update of the WCML plugin (it has been added to the board for the 5.3.0 release).

My colleague has proposed a workaround, which I just tested on my local site where it works, if you want to try the same on your site.

It requires editing the file wp-content/plugins/woocommerce-multilingual/inc/class-wcml-orders.php.

Around line 131 you should see the function adjust_order_item_in_language declared.

Immediately after, add a line with "return;", as shown here:

	public function adjust_order_item_in_language( $items, $language_to_filter = false ) {
		return; // workaround for issue wcml-4186
		if ( ! $language_to_filter ) {
			$language_to_filter = $this->sitepress->get_current_language();
		}

You will need to re-apply the workaround if you update the plugin before the fix is included.

Can you check and verify it works?

Hi Javier

We will soon release WCML 5.2 (possibly next week) and then work will begin on version 5.3, which will address this issue (as well as others). It's hard to say how long that development cycle will take, but I would imagine it would be at least a couple of months.

I'll leave this ticket escalated, and will notify you when the fix is published.