[Resolved] Problem with translation of 1 product

While one of my teammates works on your ticket, I'll provide you with some initial debugging steps.

Have you tried to recreate or duplicate this product?

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Let us know if the issue persists after you've completed the update.

Hi,

Thank you for contacting the support.

I can see // (double-slash) in the URL hidden link. And if I remove the additional slash, it still runs into that too many redirects error.

I checked using hidden link and there are 19 redirects:

>>> <em><u>hidden link</u></em>

> --------------------------------------------
> 301 Moved Permanently
> --------------------------------------------

Status:	301 Moved Permanently
Code:	301
Connection:	close
x-redirect-by:	WPML
Location:	<em><u>hidden link</u></em>
content-type:	text/html; charset=UTF-8
cache-control:	public, max-age=0
expires:	Thu, 20 Feb 2025 10:26:38 GMT
content-length:	0
date:	Thu, 20 Feb 2025 10:26:38 GMT
server:	LiteSpeed
vary:	User-Agent,Accept-Encoding
alt-svc:	h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"




>>> <em><u>hidden link</u></em>

> --------------------------------------------
> 301 Moved Permanently
> --------------------------------------------

Status:	301 Moved Permanently
Code:	301
Connection:	close
content-type:	text/html; charset=UTF-8
x-redirect-by:	WordPress
Location:	<em><u>hidden link</u></em>
cache-control:	public, max-age=0
expires:	Thu, 20 Feb 2025 10:26:40 GMT
content-length:	0
date:	Thu, 20 Feb 2025 10:26:40 GMT
server:	LiteSpeed
vary:	User-Agent,Accept-Encoding
alt-svc:	h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"




>>> <em><u>hidden link</u></em>

> --------------------------------------------
> 301 Moved Permanently
> --------------------------------------------

Status:	301 Moved Permanently
Code:	301
Connection:	close
x-redirect-by:	WPML
Location:	<em><u>hidden link</u></em>
content-type:	text/html; charset=UTF-8
cache-control:	public, max-age=0
expires:	Thu, 20 Feb 2025 10:26:41 GMT
content-length:	0
date:	Thu, 20 Feb 2025 10:26:41 GMT
server:	LiteSpeed
vary:	User-Agent,Accept-Encoding
alt-svc:	h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"




>>> <em><u>hidden link</u></em>

> --------------------------------------------
> 301 Moved Permanently
> --------------------------------------------

Status:	301 Moved Permanently
Code:	301
Connection:	close
content-type:	text/html; charset=UTF-8
x-redirect-by:	WordPress
Location:	<em><u>hidden link</u></em>
cache-control:	public, max-age=0
expires:	Thu, 20 Feb 2025 10:26:42 GMT
content-length:	0
date:	Thu, 20 Feb 2025 10:26:43 GMT
server:	LiteSpeed
vary:	User-Agent,Accept-Encoding
alt-svc:	h3=":443"; ma=2592000, h3-29=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q043=":443"; ma=2592000, quic=":443"; ma=2592000; v="43,46"

.... and so on....

As you can see it keeps switching between single and double slash.

Can you please try the following?

Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.

1) Check in String Translation for that URL and see if you can find anything related. If that URL exists, try to correct it for Croatian translation.
--- You can additionally go to WPML -> Settings -> Translate link targets and run the process to scan and auto-adjust the links.
2) If none of these helps, deactivate all plugins except WPML, String Translation, WooCommerce and WCML.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know and I'll try my best to help you further on the matter.

Regards.

Thank you for the updates and glad that issue was resolved.

For the other question/issue, I recommend opening a separate ticket/chat because as per forum policy we can only handle one issue per ticket/chat. So you can get more to the point help, without mixing up several issues in one long ticket.

Yes of course the question is from your original message but the problem is different than the redirection issue.

However, I've split it to https://wpml.org/forums/topic/split-featured-and-attribute-images-not-showing-on-the-translated-product/ and 'll be handling in that ticket.

Please feel free to close this ticket as resolved.