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This thread is resolved. Here is a description of the problem and solution.

Problem:
On a property page, the "Additional Fields" are not showing.

Solution:
Make sure that these custom fields are set to translate in WPML Settings.

Relevant Documentation:
https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 14 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 3 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
August 21, 2023 at 6:05 am #14259745

Gilbert

2) On a property page, the "Additional Fields" are not showing. (see screenshots)

14249259-Additional_Fields_Front.png
14249259-Additional_Fields.png
August 21, 2023 at 6:10 am #14259807

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I've separated this issue from your other ticket and 'll be handling here. I'll check this soon and 'll get back to you accordingly.

Regards.

August 21, 2023 at 11:36 am #14263147

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for waiting.

I logged into your live site and checked a few things. Can you please confirm if you have taken the full/fresh backup of your site?

And if it is OK to activate/deactivate plugins and update WordPress to the latest version?

Please note that we don't have the previous sandbox site anymore. So either I'll have to work on the live site or you can provide a staging/dev site.

I've enabled your next reply as private to share the credentials safely (in case of staging site).

August 23, 2023 at 7:50 am #14275163

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for waiting.

I checked in your site and see that the "Additional Fields" are registered as a custom field which is currently set as Not translatable (see attached).

So you need to set "inspiry_property_features" as Translate, Copy or Copy once based on your needs in WPML -> Settings -> Custom Fields Translation.

Please see this guide for more information https://wpml.org/documentation/getting-started-guide/translating-custom-fields/.

additional fields.jpg
August 25, 2023 at 1:53 am #14288615

Gilbert

Hello Waqas,
Thank you for your message.
So I am not sure that I chose the correct option but I put "translate" and now I feel that I need to translate this section in EVERY property.
How can we make it so these fields are translated once as "taxonomies" and then just selected in the property page?
Thanks again

PS: Your admin access is still valid of course 🙂

Additional Fields.png
Custom.png
August 25, 2023 at 8:39 am #14290225

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates.

Well, if these are taxonomies, then probably you need to look into taxonomies settings and translate accordingly, see https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/.

But since these are coming via the custom fields, as I understood, that's the way to translate these. However, you can try this workaround after setting that field to translatable:

0) You'll also need to set "inspiry_project_features" and "inspiry_furniture_&_appliances" to translatable for Project Features and Furniture & Appliances.
1) Create a test property.
2) Select all these checkboxes.
3) Save.
4) Translate this property.
5) In ATE, translate all of these options.
6) Save and complete the translation.

And if these are translated once, these should appear correctly in other properties on frontend too. And if these don't, I am afraid you 'll have to update each property accordingly. Because custom fields save values per post separately.

August 28, 2023 at 12:09 am #14296949

Gilbert

Good morning Waqas,
I will follow your instructions and once done check if it did propagate to the remaining properties.
Thank you for your patience and assistance.
I will get back to you as soon as it's done.

August 28, 2023 at 9:07 am #14298817

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Sure, please take your time.

August 30, 2023 at 3:08 am #14309729

Gilbert

Good morning Waqas,
So I followed all your instructions and translated a property with all the additional custom fields but it didn't update the others so we still don't have these in the french version...
The property that I created is called "WPML do not delete".
Sorry to keep disturbing you 🙂
Thanks in advance

August 30, 2023 at 6:34 am #14310175

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates and not a problem. I 'll check soon again and 'll update you accordingly 🙂

August 30, 2023 at 1:04 pm #14313965

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for your patience and cooperation.

I checked for "WPML do not delete" property's French translation and there are lot of these untranslated and translation is also incomplete (see attached).

Please translate all these and complete the translation and let me know.

Screenshot 2023-08-30 180259.jpg
August 31, 2023 at 6:02 am #14316883

Gilbert

Good morning Waqas,
My apologies, these must have been added after I switched them to translatable.
Now we finished the full page at 100% and it does show in the french side.
But all the others are still not showing, maybe we need to push for a resync somewhere?
Thanks

August 31, 2023 at 11:05 am #14319809

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates and glad that worked.

I am afraid there's no sync for custom field values (unlike taxonomies) because custom fields are attached per post, so are their values. You'll have to update the posts manually.

Make sure to make a little change in the post in default language to trigger a change event and then update translations.

August 31, 2023 at 11:42 am #14320287

Gilbert

Hello again Waqas,
Thank you... indeed we have to open and save each of the 39 properties 😛
Still, we will do it and hopefully we will be done with this.

Should be always keep the original "wpml do not delete" property or can we delete it later?

Now we still have the main slider to solve (the other open ticket) and we will finally be done. yeahhh

Thanks Waqas

August 31, 2023 at 12:31 pm #14320569

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Yes please and thank you for your understanding. You can delete the unwanted/test posts.

For the slider issue, please follow up on the other ticket: https://wpml.org/forums/topic/additional-issues/