Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 4 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 8 months ago.

Assisted by: Long Nguyen.

Author Posts
August 29, 2023 at 3:48 am #14303677

jeremyL-22

The translated home page (switching from English to French) takes more than 1min and 10sec to load.

August 29, 2023 at 3:57 am #14303679

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Jeremy,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Please try one of two troubleshooting steps below and see if it helps:

1. Follow the workaround in this documentation https://wpml.org/errata/wordpress-6-3-performance-issues-with-string-translation-in-specific-scenarios/

2. Use the WPML beta version on your site (WPML 4.6.6-b.1, String Translation 3.2.8-b.2). Follow the documentation https://wpml.org/faq/how-to-install-beta-and-development-versions-of-wpml/
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

If it does not help, I need more information on your site by sharing the debug info. If you don’t know how to share the debug info, please follow this article https://wpml.org/faq/provide-debug-information-faster-support/
Your next reply is enabled to share the debug info.

Look forward to your reply.
Thanks

August 29, 2023 at 10:42 am #14306181

jeremyL-22

Hi Long,
Thanks for your follow up. Here above the debug info. I'd rather not uninstall plugins, use beta versions or go back to old WordPress version as it may affects other elements of my site. Let's take a good look at what is happening first and try to understand the root of the problem.

August 29, 2023 at 5:39 pm #14308351

jeremyL-22

Hi Long,

I have deactivated ther plugin "WPML String Translation" and the time to switch from one language to another has become normal. I imagine that "WPML String Translation" is necessary. Do you have a fix for this?

August 30, 2023 at 3:53 am #14309797

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

According to the debug info, I do not see any issue. Recently, we received some performance issue reports that are related to the WPML String Translation plugin as in the documentation I shared above. You can copy your site to a staging site and apply the workaround there to prevent affecting your live site and see if it helps.

Look forward to your reply.
Thanks

August 30, 2023 at 12:08 pm #14313049

jeremyL-22

Thanks Long,

Issue is fixed with timing (I have removed the strings category, tag etc that where in the "Default" textdomain and the speed to switch became normal).

I have also another problem with many of my translations staying with the status "In Progress" despite having Completed the translation and seen "successful" when pressing "Complete" in the advanced editor.