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[Resolved] The translations of the menu are not working

This thread is resolved. Here is a description of the problem and solution.

Problem:
I'm using WP Menus Sync but the navigation label (page title) of the menu item in the second language displays the title of the page in the original language.
Solution:
- Go to WPML > Settings > Custom Fields Translation section > Click on "Show system fields".
- Search for the field "_menu_item_object_id" > Set the preference to "Don't Translate" > Save changes.
- Go to Appearance > Menus > Delete the translation menus and re-sync them again in WPML > WP Menus Sync.
Relevant Documentation:
https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

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This topic contains 5 replies, has 2 voices.

Last updated by nicolasF-24 1 year, 5 months ago.

Assisted by: Long Nguyen.

Author Posts
June 16, 2023 at 7:40 am

nicolasF-24

The translations of the menu are not working
June 16, 2023 at 8:40 am
June 16, 2023 at 8:43 am #13837571

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the ticket. Please share the backup file with me. I will try to restore your site on my localhost and investigate the issue. Your next reply is set to private to share the info.

Look forward to your reply.
Thanks
June 16, 2023 at 10:33 am
June 19, 2023 at 1:51 am #13846593

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I'm discussing the issue with our 2nd tier support about this issue. I will update you here when I have something to share.

Thanks.
June 19, 2023 at 9:15 am #13849433

nicolasF-24

Thanks ! I'm waiting for your feedback so
June 21, 2023 at 4:17 am #13863707

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I got some information from our 2nd tier support to fix this issue, please check it below:

❌ IMPORTANT: Please backup your database and website before proceeding ❌

1. Go to WPML > Settings > Custom Fields Translation section > Click on "Show system fields".

2. Search for the field "_menu_item_object_id" > Set the preference to "Don't Translate" > Save changes.

3. Go to Appearance > Menus > Delete the translation menus and re-sync them again in WPML > WP Menus Sync.

Look forward to your reply.
Thanks