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[Closed] Uploading media translation still won´t work 2

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Supporter timezone: Pacific/Easter (GMT-06:00)

This topic contains 7 replies, has 3 voices.

Last updated by Ilyes 11 months, 2 weeks ago.

Assisted by: Ilyes.

Author Posts
April 11, 2023 at 4:24 pm #13448517

robinM-14

New ticket since the initial post shows that no one cares.....

https://wpml.org/forums/topic/uploading-media-translation-still-wont-work/

Problem still persists since october 2021.

Please take it serious!

BRs

error.jpg
April 11, 2023 at 7:36 pm #13449751

Ahmed Mohammed
Supporter

Timezone: Africa/Cairo (GMT+03:00)

Hi there,

Thank you for contacting WPML support!

I only can appreciate your frustration here. The issue has been reported for so long, but as explained by my colleague in the mentioned ticket, our development team has already resolved the problem, and the fix will go out with the new WPML version.

In the meantime, if you haven't already, you can use the following workaround: https://wpml.org/errata/flywheel-hosting-imagemagick-causing-a-fatal-error-upon-uploading-pdf-translations/.

Hope that helps 🙂
April 14, 2023 at 2:47 pm #13474531

robinM-14

Hi Ahmed,

Thank for your comment. We hope that the fix will be avaliable soon.

BRs
April 14, 2023 at 4:49 pm #13475399

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello again,

We regret any inconvenience this may have caused. And it would be great if you could confirm that the workaround that my colleague suggested worked for you.

And rest assured, we will keep you informed of any updates regarding this matter.

Thank you,
April 16, 2023 at 10:51 am #13481415

robinM-14

Hello,

I´ve tested the workaround that Ahmed has shared and it seems that it has resolved the error.

However, I don´t understand why this bug is known sincs October 2021 and has been reported also from other customers that long and has not been addressed yet. Further, I´m really frustrated that the previous support member has not mentioned this workaround and has left us alone in the rain for over 1,5 years although there was a easy temporary solution to this.
April 17, 2023 at 7:19 am #13484485

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

I appreciate your confirmation and would like to convey that we are continuously striving to improve our support services. Hence, your feedback holds great importance to us.

I would like to express my gratitude for your patience during the process.

Best regards,
May 16, 2023 at 6:58 am #13652405

robinM-14

Hello,

how is the status 4 weeks later?

BRs
May 16, 2023 at 8:07 am #13653021

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello again,

This is planned to be fixed for PDF on the next release of WPML, this version will be soon available for you.

We apologize for the inconvenience, and your patience is really appreciated!

The topic ‘[Closed] Uploading media translation still won´t work 2’ is closed to new replies.