Found where is my 40000 credits

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues, ATE

This topic contains 5 replies, has 2 voices.

Last updated by Alejandro 2 months, 1 week ago.

Assisted by: Alejandro.

Author	Posts
September 9, 2024 at 5:12 pm #16158122
christopheH-15 Site owner	Background of the issue: I am working on a site under development and trying to find where my 40000 credits are. Symptoms: I cannot locate my 40000 credits. Questions: Where can I find my 40000 credits in WPML?
September 10, 2024 at 8:53 am #16159955
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hello there! Could you please allow me access to the site? I'll be able to do everything i need from there and then send the report to see if we can get you a refund 🙂 Regards.
September 10, 2024 at 8:54 am #16160014
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	You should be able to see the option now. I'll take it from there 🙂
September 10, 2024 at 4:03 pm #16162728
christopheH-15 Site owner	Hello, what do I need to give you as additional information ?
September 11, 2024 at 8:39 am #16165155
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Access to the site, please. i'm not going to make changes, just going to search for a few clues on what happened. after that, i was given green light to refund the credits.
September 12, 2024 at 1:49 pm #16171472
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hello there! Please check this video out: hidden link In short, what happened is expected. you did add the 40.000 credits to your account and they got there but at that point you had a Pay-As-You-Go usage of 102582 credits. when you added those 40.000 credits, your usage DECREASED by 40.000 (prepaid credits and Pay-As-You-Go are the same credits, just used in different ways. they are not 2 separate entities). this means that when you added 40.000 credits the system did something like this: 102582 - 40000 = 62.582 Pay-As-You-Go credits. in fact you ended paying up only for 62.582 (credits after deducting the 40k you added) + 5.192 (credits used after the 40k were added and BEFORE you closed the Pay-As-You-Go subscription on July 25th). That's why you paid for 67774 credits instead f paying for over 115 thousand. Let me know if you have any doubt about this.