How to use WPML ?

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client wanted to enable automatic translation for their webpage into Chinese using WPML but couldn't find the dashboard for it. They were unsure if their subscription included this feature and had issues with the translation of the main menu.
Solution:
1. We confirmed that the client had the correct 'Multilingual CMS' subscription, which includes the 'WPML String Translation' and automatic translation functionality.
2. We advised setting up WPML to use the 'Advanced Translation Editor' (ATE) for automatic translation capabilities, as the 'WPML Classic Translation Editor' (CTE) does not support this.
3. We provided links to documentation on how to use WPML with Woodmart (https://xtemos.com/docs-topic/how-to-use-wpml-with-woodmart/), and a video on automatic translation (https://wpml.org/documentation/automatic-translation/).
4. We guided the client on how to assign translation credits and change translation engines with detailed documentation links:

We also addressed a separate issue regarding WP Menus Sync in a new support ticket.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 8 replies, has 2 voices.

Last updated by Mihai Apetrei 7 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 31, 2024 at 3:59 am #16349540
fanZ	Background of the issue: I want to translate my webpage into Chinese using WPML, but there is no automatic translation function. I am following a guide on how to use WPML with Woodmart. Symptoms: I can't find the corresponding dashboard for automatic translation. Questions: How can I enable automatic translation in WPML? Where can I find the dashboard for automatic translation in WPML? Basic settings have been made, but after clicking “Chinese”, the Chinese webpage is not displayed.
October 31, 2024 at 2:39 pm #16352239
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I am not sure if you had the chance to go over the documentation that we have available here: hidden link Also, we have a video here: https://wpml.org/documentation/automatic-translation/ Can you please let me know if this helps? Let me know if you will need me to take a closer look. Mihai Apetrei
October 31, 2024 at 6:27 pm #16353143
fanZ	I looked at the guide above, but I can't find an option for automatic translation, not even the dashboard, I've checked through all the menus.
October 31, 2024 at 7:01 pm #16353237
fanZ	I first bought “Multilingual Blog”, and then bought the “String Translation”. Are these two plug-ins not equal to “Multilingual CMS”? Do I need to refund and repurchase “Multilingual CMS” to use the automatic translation feature?
October 31, 2024 at 7:03 pm #16353242
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. Let me try to clarify things and help you through this process. Just give me a few moments and I will get back to you with a new reply.
October 31, 2024 at 7:14 pm #16353248
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	I will now try to explain a bit: 1. You bought the correct subscription called "Multilingual CMS". This subscription type comes also with "WPML String Translation", with automatic translation functionality and with many other add-ons that you can find inside the "Downloads" area of your WPML.org account: https://wpml.org/account/downloads/ (select that you want to download manually so that you can see all of them) 2. When you first set up WPML, you can choose between two options: On the left, there's one called "Translate everything automatically" and on the right there's "Translate what you choose". The second one gives you full control over what content you can send for automatic translation, while the first option will have WPML try to translate all the site for you. I usually prefer the "Transalte what you choose" because it gives you full control, as I sad. Maybe you have content that's not finished yet or maybe you have parts of content that you don't even want to translate and use translation credits for. 3. In order to be able to use the automatic translation feature, it is important that inside WPML > Settings, we have the "Advanced Translation Editor" (ATE) active instead of the "WPML Classic Translation Editor" (CTE). CTE doesn't have support for automatic translation functionality. 4. With your subscription, you have 90k translation credits that you can already find here: https://wpml.org/account/ So, you can follow the steps in the documentation below to learn how you can assign/remove credits to/from your site: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ You can assign a smaller number in the beginning just to test it out and see how things go. Also, please notice that you can choose a specific translation engine that you want to use: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/ We also have a cost simulator on this page below if you click the "Calculate your cost" link: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ I hope that this information will help you figure things out. Please let me know if there's still something unclear about this process. Mihai
October 31, 2024 at 9:11 pm #16353372
fanZ	Thank you I uninstalled the plugin and reinstalled it, and it works now. However, there is something wrong with the translation of the main menu. What should I do if I want to make changes? New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-edit-automatic-translation-of-wp-menu-sync/
October 31, 2024 at 9:18 pm #16353418
fanZ	To add, I am talking about "WP Menus Sync". If I think the translation here is wrong, how can I modify it?
November 1, 2024 at 2:21 pm #16355222
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. I am happy to hear that you were able to resolve the issue mentioned initially in the ticket. Also, regarding the new issue that you mentioned in the last reply, please note that, per our Support Policy, we can handle only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So can you please mark this ticket as resolved I'm creating a new ticket for you below so that we can properly focus and tackle that, too: https://wpml.org/forums/topic/split-edit-automatic-translation-of-wp-menu-sync/ Thank you very much for your understanding and cooperation. Mihai