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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with listings not being displayed correctly across different language versions of their site. Specifically, listings created in the default language (Slovenian) were not automatically appearing on the English version of the site, and vice versa.

Solution:
1. We ensured that the default language for listings was set to Slovenian, which is the primary language of the site. This allows the 'Translatable - use translation if available or fallback to default language' option to function properly.

2. We clarified that the fallback option only works with the primary language, so listings must be created in Slovenian to be automatically translated to English.

3. For listings created in English, which is a secondary language, we recommended manually translating them to Slovenian to ensure they appear on the Slovenian page.

4. We performed a resynchronization of the listings to correct any out-of-sync issues, ensuring that the listings now display correctly on both language versions of the site.

If you're experiencing similar issues, we recommend checking that your listings are set to the default language of your site and manually translating any listings that were created in a secondary language. If you require custom programming work for more complex translation issues, consider contacting one of our certified partners.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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This topic contains 13 replies, has 2 voices.

Last updated by Kor 8 months ago.

Assisted by: Kor.

Author Posts
March 15, 2024 at 8:02 am #15412896

ziga pipan

Hello,

thank you, everything seems to be working great! Would you mind telling me what you did, as I'm always looking to learn something new with WPML?

One other thing:

I added two new listings, one ona SI page and one on EN page.
hidden link
hidden link

Problem is, EN version shows me both listings (which is great)
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But SI version does not show me EN listing?
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In other words, "Test listing SI" is automaticaly translated to EN version and shows both flags, but "Test listing EN" is not automaticaly translated to SI, therefore showing only one flag. How can I make this work bothways?

March 15, 2024 at 1:46 pm #15414659

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Since your primary language is Slovenian, the listing default language has to be Slovenian too as shown in the attached screenshot. Then, the "Translatable - use translation if available or fallback to default language" option will only work.

I've created a new listing here hidden link and it works now hidden link

Screenshot_259.png
March 15, 2024 at 2:34 pm #15414853

ziga pipan

But if I create a new Listing on EN page (computers category)
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It won't show on SI site
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March 15, 2024 at 2:36 pm #15414944

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It is because this listing hidden link is not the default language in Slovenian. English is the secondary language.

The fallback option will only work with the primary language.

March 15, 2024 at 7:36 pm #15415937

ziga pipan

Is there a way to make it both ways?

March 15, 2024 at 7:38 pm #15415940

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Unfortunately, this isn't possible without some custom programming work, which is beyond the scope of our support.

At this point, I would suggest you consider contacting one of our certified partners from this link: http://wpml.org/documentation/support/wpml-contractors/

Before doing so please have a look also here:
http://wpml.org/documentation/support/wpml-contractors/guidelines-for-people-looking-for-consulting-help/

You will get the custom assistance you need to get on with your project.

March 15, 2024 at 7:40 pm #15415941

ziga pipan

Can I at least make this manually?

March 15, 2024 at 8:27 pm #15416031

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

The only way would be to translate the English listing to Slovenian. Then, it will show on the Slovenian page.

March 16, 2024 at 3:10 pm #15416962

ziga pipan

As shown in your screenthos above, I made test listing above default language to be SLOVENIAN, but it still won't show on en page?
hidden link

What exactly do I need to do with a listing published on EN page, so it's seen on SI page too?

March 18, 2024 at 10:29 am #15420279

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've switched this English Language page to Slovenian as shown in the attached screenshot and selected a category here hidden link .

Now it is displaying fine here on the category page.
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hidden link

Screenshot 2024-03-18 at 6.27.07 PM.jpg
March 18, 2024 at 11:55 am #15420702

ziga pipan

I understand, and I have done the same,
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but is still won't show on SI page
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BOOKS = KNJIGE

What am I missing?

March 18, 2024 at 12:34 pm #15420842

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

The category was not selected when I checked. Now it works when I selected KNJIGE category and save it hidden link

March 18, 2024 at 2:08 pm #15421574

ziga pipan

Hmm, I'm sure I selected it and published even twice to confirm, but ok.

But now it's not showing on EN page 🙁
hidden link

March 18, 2024 at 2:33 pm #15421678

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It looks like it was out of sync, I've resync it here hidden link and it works now. Please check.

hidden link

March 22, 2024 at 12:43 am #15438591

ziga pipan

thank you, my issue seem to be resolved 🙂