Background of the issue:
I am trying to change my location to UAE and test the payment in AED. The issue can be seen on this page: hidden link
Symptoms:
When I change the location to UAE, I expected to pay in AED, but instead, I got Euros.
Questions:
Why can't I change the payment currency to AED when I set the location to UAE?
How can I ensure the payment is processed in AED instead of Euros?
Hi, it was always Currencies based on Location and we used VPN to change the location. We were able to make the payment in AED and it was functional. But its has stopped working suddenly. Even with VPN we are not able to checkout in AED. It's always converting into Euros. I have attached the screenshot of the Multicurrency settings page.
I see you've selected "Client Location" in your screenshot but not using MaxMind. Are you using another method of detecting location? And when it was working previously, were you using maxmind or any other approach for detection? I'm trying to understand that what'd have changed between previously-working and now not-working (i.e. any update like plugins, theme or etc).
Can you please try the following?
1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML, String Translation, WCML and WooCommerce.
3) Switch to a standard theme like 2024 or 2021.
4) Check for the issue if it still happens.
Please let me know and I'll try my best to help you further on the matter.
Thank you for the access, I'll check soon and 'll get back to you accordingly.
P.S.: I've removed credentials from the public message. Please always ask for the private message to share such information or it may appear publicly and can be misused.
