This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to use automatic translation credits on their website after a site migration, but WPML indicates there are not enough credits, despite there being sufficient credits in their WPML.org account.
Solution: 1. We recommend checking the Automatic Translation Usage Report by navigating to WPML > Translation Management > Tools tab to see the used credits on the site. 2. If the credits are not displayed, assign more credits from the WPML.org account to the site by following the documentation: How to assign automatic translation credits to your sites. 3. If the issue persists, it may be related to the sitekey not working correctly after the migration. In this case, follow these steps: - Visit the Registered sites page on your WPML.org account and delete the sitekey for https://msg-life.sk/. - In the WordPress admin area, go to Plugins > Add new > Commercial tab, unregister the site, and then re-register with a new sitekey. - Assign the credits to the site again. Refer to the documentation for unregistering and registering the site: Unregister WPML and Register WPML.
If this solution does not seem relevant to your situation, please open a new support ticket with us.
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Before migration, the site already had some credits, and they disappeared, unsure how much.
Can you please sort this - the credits and the ability to translate / edit translation with credits again? Thank you very much.
I dont have access to the debug info from wordpress right now, I can get it in a day or two, maybe you can sort this without it? Thank you very much.
FYI: i a short while (a month give or take), we will be doing the same migration again this time with all our domains, so I will be contacting you again, if theres no other way around this.
Thank you for contacting WPML support, I'd be happy to help you with this issue.
Checking on our server, I see that you are using prepaid credits on the site hidden link. In Jan 2024, you assigned 25k credits from your WPML.org account to the site and used credits to translate content.
Currently, there are 302 credits available. I think it's not enough to translate a post/page which has many texts in the content.
Hello can you assign from our credits to domain msg-life.sk credits? In WPML org account we do have 23000 credits, but in WPML administration we have 300 only. Thanks
Hello again, so we tried all options on our side and when we click assign credits in wmlp site to the domain msg-life.sk. In wpml.org site management credits are assigned, but it is not updating the credit in WordPress administration. Can you take a look on this issue? Thanks
I think there is an issue when you move the site and the sitekey is not working correctly. Please try to follow some steps below and recheck the credits:
- Go to WPML.org account > Registered sites page https://wpml.org/account/sites/
- Delete the sitekey of the site hidden link
- Go to your site admin area > Plugins > Add new > Commercial tab > Unregister and re-register the site with a new sitekey.
- Then assign credits from WPML.org to the site again.
