Hello, I've created a site with WPML + WP All Import, I use this to import "properties" from an XML api to the site, this works well, but sometimes the properties get duplicated a lot
I have configuration to always check a custom field "house_ref" to avoid duplication with WP All Import alone worked fine but with WPML sometimes I get duplications and sometimes no I can't seem to find the issue
As the site is in three languages I have 3 different imports for each language, the translations are saved correctly, the duplication only seem to happen on main language (catalan)
Welcome to the WPML support forum. Thanks for contacting us.
We are currently handling a high amount of ticket and while waiting for one of my colleagues to help with this ticket, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
In Step 3, expand the Configure Advanced Settings section and disable the option to increase the speed of the import process. You can do this by unchecking the box next to Increase speed by disabling do_action calls in wp_insert_post during import.
Yes that option is disabled, and the import works as expected, I can't seem to find when the issue of the duplication happens but I have the same site in an staging server with and without WPML and this only happens on multilanguage, please let me know what info you need more
If you disable all non-related WPML plugins and switch to one of the default themes, does the problem persist or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding with anything (Always a good practice!).
Further, to debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.
So could you please provide me with those details, You will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link
If you disable all non-related WPML plugins and switch to one of the default themes, does the problem persist or not?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding with anything (Always a good practice!).
Also, can you provide me the import IDs for the default language and translations so I can see what went wrong?
Sorry I can't switch to a default theme as the PostType and ACF field are registered on the current one, we developed this so If you think the theme may have any issue I will be happy to help, but I don't think so, also the theme has an wpml-config.xml for the posts and custom fields
Related to plugins I left all ACF plugins enabled as are needed for the import process to work
Yes there are many of them, but I can't seem to find why this are the ones getting duplicated, the number visible on the second column is the reference I get from the customer CRM and that is used as a ID for the imports, you'll see than duplicated posts have no translations while the good ones are ok
Thank you for the updates. This requires further checking. So a couple of requests.
1) Please share the files you are using for importing the Posts. You can share it via Google Drive or Dropbox.
2) Allow us to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on our local server. So we can troubleshoot the bug without affecting your sites.
Sure, go ahead to create the copy of the site, please be aware we're using crontab to automate the imports so maybe you'll need to copy that to to have the same current configuration
In the current theme if you open "inc/mobilia.php" you'll see the path to the URL we're calling for the imports, I prefer not to make it public
Thank you for the permission. It would be great if you could share more details about the following. Because of the automation. How often it will be triggered?
Please be aware we're using crontab to automate the imports so maybe you'll need to copy that to to have the same current configuration
Also, please upgrade to the latest version of plugins including WP All Import Pro after a full site backup. We would like to make sure the issue exists with the latest version of plugins or not.
Regarding import, currently is only triggered once a day, but one for each language so:
Catalan update (the main one) is triggered at 2AM
Spanish update (only update needed translation fields) at 3AM
English update (only update needed translation fields) at 4AM
My customer wants the import to be run twice a day but until we find out whats the issue with the duplication I don't want to try it
Thank you for the updates. What is the exact reason behind the frequent import of posts, on most of the sites it will be a single-time task. And when was the last import process?
Just to make sure, have you checked the import in the default language when WPML plugins are inactive?
