Register the key

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to register a new WPML site key after de-registering the previous one, due to outdated WPML plugins.
Solution:
We recommend manually updating your WPML plugins by following these steps:
1. Download the latest version of WPML from https://wpml.org/account/downloads/.
2. Disable the WPML Multilingual CMS plugin.
3. Delete the WPML Multilingual CMS plugin (your settings and translations will be saved in the database, so they will not be lost).
4. Upload the newly downloaded WPML plugin by going to Plugins -> Add New -> Upload Plugin.
5. Activate WPML.
6. Register the plugin.
Note: Since you are using a Multilingual Blog subscription, you cannot update all WPML plugins. We recommend deactivating plugins that you won't be able to update.

If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 month, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
March 20, 2025 at 6:10 pm #16841529
esgravatadouro-cooperativa-do-	Background of the issue: I am Webmaster of eco123.org and WPML was already installed on my site, but it developed a technical problem. My colllegue, Uwe Heitkamp (eco123 editor) therefore bought a license to obtain the latest updates and help resolve the issue. I followed the instructions on https://wpml.org/faq/install-wpml/ and had to de-register the previous key. Symptoms: When I tried to add the new key, it is not accepted. Questions: How can I fix the issue of the new key not being accepted?
March 20, 2025 at 9:39 pm #16842008
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. It appears that you are using very outdated WPML plugins. I recommend that you manually update them and then register your site key. Please follow these steps: 1. Download the latest version of WPML from https://wpml.org/account/downloads/. 2. Disable the WPML Multilingual CMS plugin. 3. Delete the WPML Multilingual CMS plugin (your settings and translations will be saved in the database, so they will not be lost). 4. Upload the newly downloaded WPML plugin by going to Plugins -> Add New -> Upload Plugin. 5. Activate WPML. 6. Register the plugin. Since you are using a Multilingual Blog subscription, you cannot update all WPML plugins. I recommend deactivating plugins that you won't be able to update.