Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by gabyR 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author Posts
May 31, 2023 at 12:01 pm #13747329

gabyR

I changed the content of a page and afterwards the language flag for German and English was missing. I saved all the menus again, but this did not help.

May 31, 2023 at 12:26 pm #13747549

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

1. I see a language switcher on the homepage - did it disappear from a specific page you mean? If yes, what is the URL for that page?

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

May 31, 2023 at 9:53 pm #13750185

gabyR

Sorry, it took too long for me to wait because the problem occured in the productive area and it is absolutely vital to access the english version which was not possible anymore because the language switcher disappeared. So I restored the website from backup and the language switcher - german/english - is there again.

I'm currently synchronizing the staging area with the productive one and will then do there the same changes to hopefully reproduce the problem. I'll come back to you.

Thank you very much for your help so far.

June 1, 2023 at 11:21 am #13753255

gabyR

After restoring from backup the problem did not happen anymore.