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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate existing pages and remove obsolete content from a previous page builder (WPBakery) that is still appearing in the Translation Management filter options, even after deleting all references from the server database.

Solution:
1. To remove a specific string, search for and delete it from the String Translation page. For detailed instructions, see How to delete a string.
2. If there are any unwanted translation jobs, cancel them from the Translation Jobs page. For more information, visit How to cancel translation jobs.
3. To delete templates from WPBakery:
- Reinstall WPBakery and locate the stored templates.
- Delete the templates in the default language and their translations, ensuring to also remove them from the trash.
4. It is advised not to delete template posts directly from the database to avoid orphan records. Instead, consider reinstalling WPBakery or contacting their support for assistance.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket. For further assistance, visit the WPML support forum.

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This topic contains 9 replies, has 2 voices.

Last updated by Waqas Bin Hasan 8 months, 1 week ago.

Assisted by: Waqas Bin Hasan.

Author Posts
March 8, 2024 at 4:35 am #15387258

ronaldT-5

Tell us what you are trying to do? Translate existing pages

Is there any documentation that you are following? no

Is there a similar example that we can see? You'd have to log in and see for yourself

What is the link to your site? staging14.home-alarm.ca/smart-home-devices

That content is showing up as being part of my previous page builder, AKA WPBakery page builder with the Total theme. I have deleted all references to WPEX and TOTAL within the server database, but to no avail. Is there a way for you to log in and somewhat try to debug and find the source of that obsolete content? Example: text string "Telus Home Automation" with shortcode "field-wpex_post_subheading"

Let me know...

Screenshot 2024-03-07 at 10.41.55 AM.jpg
March 8, 2024 at 5:52 am #15387310

ronaldT-5

I also have this entry in the Translation Queue which I would like to get rid of, not knowing where it comes from either. This one is a string. How to get rid of it at least in Translation queue page?

Screenshot 2024-03-08 at 12.50.58 AM.jpg
March 8, 2024 at 8:11 am #15387549

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

Can you please try the following?

- Search and delete that string from String Translation: https://wpml.org/documentation/getting-started-guide/string-translation/#how-to-delete-a-string

- Cancel the job from Jobs page: https://wpml.org/documentation/translating-your-contents/#how-to-cancel-translation-jobs

Please let me know if it helps or I'll try my best to help you further on the matter.

Regards.

March 8, 2024 at 6:49 pm #15390563

ronaldT-5

Okay, I was able to fix everything.

Well, my only remaining issue while cleaning up the mess is the fact that the Translation Management page is showing old [from previous WPBakery Theme] types available as filters.

I see two instances of "Template" (one for Elementor and the other one from WPBakery" How do I delete the one for WPBakery?

Screenshot 2024-03-08 at 2.45.01 PM.jpg
March 11, 2024 at 4:46 pm #15396733

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates.

The easiest method is to install WP Bakery and check if your previously stored templates come up, then simply delete those, by following these steps:

- Go to templates in default language.
- Switch to secondary language from top admin bar.
- Delete the translation of the template.
- Remove it from trash also.
- Repeat these steps for each translation of the said template(s).
- Finally switch back to default language, delete the template(s) and remove from trash also.

March 12, 2024 at 12:23 am #15397514

ronaldT-5

Hmmm, I'm not sure I want to install WPBakery OVER Elementor. I spent some time cleaning up WPBakery off the server database.

March 12, 2024 at 3:31 pm #15400352

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I am discussing with my team to find out if there's a way to remove these from the DB. I'll get back to you accordingly.

March 12, 2024 at 5:50 pm #15401004

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for waiting on this, the team recommends the following:

They are WordPress posts (with the template post type). You shouldn't delete them directly from the database because you will most probably end up with orphan records lying around (ie: postmeta).

You should really be installing WPBakery, or maybe ask their support.

March 12, 2024 at 6:33 pm #15401136

ronaldT-5

I no longer have a subscription with them. I can definitely live with this issue. I will simply IGNORE the first "Template" and "Template Part" types.

March 12, 2024 at 8:59 pm #15401618

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Sure, please feel free to close this ticket as resolved in this case, thanks.